Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for providing support to the Sales teams and Customer Support Managers, specifically with processing of sales orders including move, add, change, disconnect, and renewal of services. This position requires a minimum of two years of customer service experience with strong time management, problem solving, and organizational skills as well as strong interpersonal skills with a demonstrated ability to make personal connections with team members. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

• Processes customer orders—move, add, change and renewal—timely and accurately.
• Partners with critical teams to ensure deadlines are met

• Evaluates and researches customer issues to resolve concerns effectively and efficiently or properly escalate to resolution.

• Interfaces with multiple internal stakeholders (including sales and engineering) and external customers to ensure all parties are updated (written or verbal) throughout the ordering and/or installation process.
• Collaborates with cross-functional management to develop, evaluate and recommend technical and systematic procedures that make process flow more efficiently. Identifies problems and recommends solutions.
• Partners with Sales Support Representatives to help facilitate the completion of accurate work. Provides oversight to overall sales support processes and offers necessary guidance.
• Assists with the training and mentoring of new and existing Sales and Customer Support personnel on all sales related procedures and documentation requirements.
• Keeps abreast of sales strategies, trends, initiatives and best practices within the Company and competitive landscape.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Skills

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.