Posted:
12/6/2024, 9:15:04 AM
Location(s):
California, United States ⋅ San Jose, California, United States
Experience Level(s):
Senior
Field(s):
IT & Security
Workplace Type:
Hybrid
Manages incidents for numerous critical services, diagnoses and troubleshoots existing systems, solves technical queries, and provides solutions to resolve issues.
Works to improve the reliability and performance of the services, establishes and documents standard procedures for escalation of complex unresolved issues.
Works with system architects and software engineers to translate functional specifications and technical requirements into flexible, scalable, and manageable support systems.
Drives continuous improvement efforts by monitoring systems, hardware, and software and keeps track of developments with the help of different tools and technologies.
Supports customer's technology, product, service, and business processes.
Drives technical and quality improvements across incident and knowledge management processes, and owns, measures, and monitors performance indicators (e.g. service targets, customer satisfaction, etc.).
Facilitates systems integration testing (SIT) and user acceptance testing (UAT).
Defines and performs software and hardware configuration across diverse platforms across the enterprise.
Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.
Education: Bachelors & 6+ years OR Masters & 4+ years of experience in Technology or STEM-related field
Minimum Qualifications:
Preferred Qualifications:
Requirements listed would be obtained through a combination of industry relevant job experience, internship experiences and or schoolwork/classes/research.
Benefits:
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here:
https://jobs.intel.com/en/benefits
Annual Salary Range for jobs which could be performed in the US:
$105,589.00-$158,177.00Salary range dependent on a number of factors including location and experience.
Work Model for this Role
This role is available as a fully home-based and generally would require you to attend Intel sites only occasionally based on business need. This role may also be available as our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.The application window for this job posting is expected to end by 11/15/2024Website: https://www.intel.com/
Headquarter Location: Santa Clara, California, United States
Employee Count: 10001+
Year Founded: 1968
IPO Status: Public
Last Funding Type: Post-IPO Equity
Industries: Artificial Intelligence (AI) ⋅ Information Technology ⋅ Product Design ⋅ Semiconductor ⋅ Software