The Customer Care Advocate will bring innovative solutions to our customer service operations. In this role, you’ll provide world-class customer support, handling service-related inquiries and collaborating with our Sales Operations team to resolve issues and ensure customer satisfaction. The ideal candidate is customer-focused, thrives in a fast-paced environment, and is passionate about delivering excellence.

In this Role

• Respond promptly to customer service inquiries, ensuring timely resolution and a superior customer experience
• Collaborate with Sales Operations and Account Executives to address customer issues and process returns, credits, and other resolutions
• Analyze and report on service and quality performance; identify and implement improvements for greater efficiency
• Deliver world-class customer service to Four Hands clients and internal teams
• Maintain deep knowledge of customer accounts, pricing, order-to-cash processes, reorders, and shipping procedures
• Build strong cross-functional relationships to support seamless service and communication
• Enhance the customer experience by providing guidance, promoting website usage, and supporting operational excellence
• Continuously seek opportunities to improve customer satisfaction and internal processes
• Other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands team
  • Be open and honest
  • Reach for excellence
  • Act with responsibility
  • Value the whole person
  • Enjoy the journey

The Ideal Person

• 2+ years of customer care experience
• Bachelor's Degree required
• Proficiency in Microsoft Office
• Strong organizational skills, with the ability to multitask and prioritize effectively in a fast-paced setting
• A team-oriented, collaborative mindset with a friendly, proactive attitude
• Strong decision-making skills with the ability to complete complex tasks in a timely manner while working independently
• Comfortable working across global teams and diverse customer bases
• Demonstrate intellectual curiosity