Job Title - Workplace Space Management and CRM  Analyst (CL9 - French) – Corporate Functions

Management Level : CL9

Location: Bangalore

Must have skills: •      

• Minimum B2 (upto C1) Certification in French reading and writing
• Excellent communication skills
• Customer Service Experience.
• Experience in working with American and European stakeholders/customers.

Good to have skills: Knowledge of space utilization and facilities management, Experience working in workplace related tools or process is an added advantage.

Job Summary:
The CRM / Processing Analyst responds to customer inquiries or completes routine administrative processing requests via multiple access channels including service request via Service Now, email, call, Teams.  To work in a high performing centralized environment aiding virtual customers.   Include responsibility for optimizing space and planning space to meet business objectives, managing day-to-day organizational space assignments, Advising internal customers on utilization improvements and planning options. Assigning and managing task assignments.Deliver Workplace services within agreed time, quality, and cost.

Roles & Responsibilities:
 

• Respond to inquiries and process requests via calls, emails, and tickets per established policies.
• Validate, process, and track transactions from request to payment using tools, trackers, invoices, and receipts.
• Resolve discrepancies and escalate inaccurate or aging transactions.
• Document transactions and enhance operational workflows for efficiency.
• Generate and validate reports (status, dashboards, scorecards) and provide insights on trends.
• Participate in process improvement initiatives from design to implementation.
• Support space management: reservations, scheduling, inventory updates, and accuracy checks.
• Coordinate with stakeholders for seat planning and ensure optimal space utilization.
• Learn new tools and technologies through hands-on experience..
  
  Professional & Technical Skills:
   
• MS Excel
• Email Writing

Additional Information:

• UKI Shift (Any 10 Hour Shift between 1PM to 11PM)
• Working from office – BDC14 location
• Bangalore Location

About Our Company | Accenture

Experience: 1-4 Years

• Educational Qualification: Graduate and equivalent

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.