IQVIA Overview

IQVIA is the leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. Through intelligent connections across healthcare data, technology, analytics, and human expertise, IQVIA helps customers accelerate innovation and improve healthcare outcomes.

Job Summary

The Project Manager III is responsible for managing complex client-facing technology projects and post-implementation support programs for IQVIA products and services. This role serves as the primary point of contact for assigned clients, ensuring successful service delivery, stakeholder engagement, issue resolution, and operational excellence. The Project Manager III leads cross-functional teams, manages project risks and escalations, and drives continuous improvement initiatives to enhance client satisfaction and business performance.

Essential Functions

• Plans and manages enterprise-level post-implementation support and service activities for IQVIA technology products and services.
• Ensures quality service and operational performance within established program objectives and delivery standards.
• Develops strong client relationships and a comprehensive understanding of client business processes, objectives, and product implementations.
• Identifies client service needs and develops service plans to support operational success and minimize downtime.
• Monitors performance against Service Level Agreements (SLAs) and ensures contractual commitments are consistently met.
• Serves as the primary point of contact for clients and coordinates resolution of service incidents, risks, escalations, and technical issues.
• Leads cross-functional teams to deliver projects, support activities, and client initiatives successfully.
• Facilitates project governance meetings, status reviews, and executive stakeholder communications.
• Collaborates with Product, Technology, Professional Services, and Operations teams to deliver high-quality client outcomes.
• Identifies opportunities to improve service delivery processes, operational efficiency, and client satisfaction.
• Provides client feedback and business insights to support product enhancements and process improvements.
• Supports business growth initiatives by identifying opportunities to expand support services and strengthen client partnerships.
• Models adherence to IQVIA quality standards and provides guidance and mentorship to junior team members.

Qualifications

Required

• Bachelor's Degree in Computer Science, Information Technology, Business Administration, or a related field; or equivalent combination of education and experience.
• 5-8 years of experience in project management, client services, service delivery, technology consulting, or related fields.
• Proven experience managing multiple client-facing projects and support programs simultaneously.
• Strong understanding of project management methodologies, service delivery frameworks, and client relationship management.
• Experience leading cross-functional teams and driving successful project outcomes.
• Strong analytical, organizational, problem-solving, and risk management skills.
• Excellent verbal, written, and presentation communication skills.

Preferred

• PMP, Agile, Scrum, or equivalent project management certification.
• Experience supporting enterprise software, SaaS platforms, healthcare technology, or life sciences solutions.
• Knowledge of ITIL and service management best practices.
• Experience working with Jira, ServiceNow, Azure DevOps, Microsoft Project, or similar tools.

Knowledge, Skills & Abilities

• Strong project planning, execution, and stakeholder management skills.
• Advanced client relationship and communication capabilities.
• Risk, issue, and escalation management expertise.
• Ability to lead complex initiatives in a matrixed environment.
• Strong problem-solving and decision-making abilities.
• Customer-focused mindset with a commitment to operational excellence.
• Ability to manage competing priorities while maintaining high-quality deliverables.

Success Measures

• Achievement of project and service delivery objectives.
• Compliance with SLA commitments and client expectations.
• Client satisfaction and retention.
• Effective risk, issue, and escalation management.
• Delivery of continuous improvement initiatives.
• Performance against operational and financial objectives.