Summary: 

The Solution Consulting team at ZoomInfo  is made up of solution experts focused on enabling our customers and prospects to maximise the value that they get out of our solutions.  We are problem solvers and strategic thinkers that are obsessed with making our customers successful.  We sit at the intersection of Sales, Customer Success, Product Marketing, Product Management, and Engineering and work collaboratively with each to continue to drive value for our customers.  We are a team of solution consultants that are customer centric and we believe in the value we can add and stay honest about it. We love to learn, are open to giving and receiving feedback and are passionate about making our clients successful. 

We build trust and confidence with customers by mapping use cases, business objectives, and requirements to innovative solutions to solve complex problems that significantly impact our customers' success.   

Working hours: 5:00 PM - 2:00 AM

Work location: Hybrid (3 days from Chennai office)

What You Will Do: 

• Partner with AE’s and AM’s to discover customer needs and design solutions to solve complex customer challenges.  
• Be the expert that articulates our solution capabilities through solution demonstrations anchored in the context of customer need and value 
• Lead the technical aspects of the solution and customer evaluations while ensuring a memorable experience and delivering value to ensure the technical win
• Track and raise feature requests while collaborating closely with product management and engineering teams.  Enhancements/capabilities and competitive intel

What You Bring: 

• Previous presales solution consulting or technical sales experience in SaaS or enterprise technology space
• Self-starter and team player that excels working in an unstructured environment and can quickly grasp technical concepts
• Customer obsessed mindset with a knack for understanding and solving problems using technology solutions
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
• Proficient in delivering software demonstrations in-person and virtually
• Excellent interpersonal, communication, persuasion, presentation and writing skills
• Experience with technical business documentation like workflow diagrams, proposals, SOWs, RFPs and RFIs, etc.
• Proven experience working with employees at all levels of an organisation

Bonus Points: 

• Previous experience designing solutions in a platform/multi product environment
• Experience with Demo2Win and Value Selling Methodologies
• Experience selling into Sales/Marketing/Data Ops, Sales Leadership, Data Science, and Marketing

Technical Chops:

DaaS

• Experience with API’s, data driven applications, or experience selling into data science and data driven buyers
• Knowledge and experience within the data science, analytics, or big data markets
• Knowledge in SOAP API, REST API, and Bulk API
• Experience integrating Salesforce with 3rd party APIs
• Background in Data
• Experience optimizing GTM enablement and/or database performance
• Bonus: Salesforce certification/ CRM Certification / MAT certification
• Knowledge of related applications, relational database and web technology

If you’re on the fence about applying, you might be a great addition to this team if you:

• Act customer first and obsessed with helping customers drive digital transformation.
• Think big and demonstrate excellence in the application of technology and data to solve all kinds of problems
• Possess a “Get it done” and “Own it” philosophy to drive customer success  
• Feel comfortable talking with all levels of customer teams from individual contributors to C-level executives using language that appropriately translates complex technical and business information.

 

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