• Implementation to ensure CIB on-boarding fulfillment is completed within SLA and with high customer satisfaction;

• Collaborate with other teams in the business unit to meet business needs and objectives including supporting promotional campaigns and keeping customers’ satisfaction;

• Plan and drive digital innovations & strategies to keep the business unit competitive in the market;

• Ensure successful onboarding of new clients and provide high level customer service to develop/direct action plans to satisfy support needs, critical client issues and areas that need to be address with clients;

• Assist in the implementation of custom plans to meet the client’s cash management requirements for business banking clients.

• Proactively communicate regularly with Bank clients and outreach efforts via phone calls and follow-up emails;

• Conduct and supervise the completion of all daily, weekly and monthly operational duties;

• Develop a strong knowledge of bank services and products and ensure bank staff does also;

• Provide service solutions to client and to solicit client’s feedback on product/system requirements/issues during visits /dialogues (calls) to the respective internal stakeholder/HLOB’s customers.

• Engage Client Services & Transformation in ensuring provision of a high-quality service delivery through effective management of daily support operations, people and resources;

• Adherence of HLBB’s policies, services standard, performance measures, identifying and implementing operational risk controls, managing daily operations and capacity & capability planning.

Requirements:

• Degree or equivalent

• Experience in dealing with projects and cash management products will be added advantage