Central Maine Healthcare is seeking a Customer Service Rep to join our Food Services team!

This is a full time, benefits eligible position. ​

Starting pay is $18.25 per hour.

The Customer Service Specialist may work in either a Food or Facilities operation. Their main function is to handle customer service interactions through either face-to-face, email, or telephone communications. The Customer Support Specialist may also be required to record and document various interactions for management follow-up. The general responsibilities of the position include those listed below, but Central Maine Healthcare may identify other responsibilities of the position.

Education and Experience:

• High School diploma, GED, or equivalent experience preferred

What It’s Like Working At CMH: 

We are all about our team members growth and health. That why we prioritize work/life balance, community-based wellness initiatives and tuition reimbursement or student loan repayment for ALL of our team members. 

CMH offers a robust benefits package that includes: 

• Robust Paid Time Off (PTO) program 
• Medical plan with enhanced Tier 1 benefits provided within the CMH system. 
• Dental plan 
• Vision plan 
• Health Savings Account (HSA) 
• Basic Life insurance at no cost 
• Supplemental Life insurance 
• Long-term disability insurance 
• 401(k) or 403(b) retirement savings plans 
• Tuition IO partnership for student loan repayment assistance and tuition assistance 
• Family leave program for Parental Leaves 
• Comprehensive Wellness Program 

Essential Duties:

• Handles customer service inquiries and problems via the telephone, recording recurring problem
• Provides immediate assistance to customers as requested.
• Maintains a method to document, track and research customer input.
• Shares recurrent problems identified by customer input.
• Reviews statistics and trends with appropriate personnel.
• Identifies needs and makes recommendations for quality improvement that creates perceived value to customers.
• May respond to email inquiries.
• May send written communications in response to customer comment forms
• Complies with all Central Maine Healthcare, HACCP/OSHA, and/ or local policies and procedures related to all assigned work.
• Follow and uphold HIPAA-applicable rules and processes to protect and secure Protected Health Information (PHI)
• Reports all accidents and injuries in a timely manner.
• Complies with all company safety and risk management policies and procedures
• Participates in regular safety meetings, safety training, and hazard assessments.
• Attends training programs (classroom and virtual) as designated.
• May perform other duties and responsibilities as assigned.