LEAD – COMMBANK DIARIES ANALYTICS  (12 months Fixed-Term Contract) 

We’re seeking a senior Analytics professional, comfortable with mixed-method and longitudinal data, to lead the analytics stream of this award-winning CommBank Group program.   

The Project 

Now in its third year, CommBank Diaries is an industry-first research program designed to better understand the financial behaviours and needs of young adult Australians. 

Originally inspired by the U.S. Financial Diaries, the program works with a panel comprising dozens of participants across several Australian cities and regional centres, over months or years. A small research team collects demographic, financial and observational data obtained through regular home visits. These data sets are synthesised to develop impactful insights and reporting, which are then used by senior industry stakeholders to inform customer strategies, industry policies and staff training. 

The Role 

We are currently seeking a Senior Analytics professional who thrives in multi-disciplinary teams. The successful candidate will lead the analytics stream of this program, working to bring together thousands of hours of transcripts, video, field artefacts and cashflow data into concise reporting and actionable insights.  

The role will report to the Research Lead for the program, and work closely with field researchers, operational staff, and industry and technical partners. The individual will be responsible with the end-to-end strategy, management and integration of analyses for the overall program, including efforts to plan, capture, analyse, store, protect and report on empirical assets. We’re seeking an individual who is both highly disciplined and entrepreneurial, able to proactively drive new and effective ways of working with these unique data sets and deliver towards the team’s ambitious industry-first objectives. 

The role will attract a competitive salary commensurate with relevant skills and experiences. 

Preferred Experience 

• Relevant credential(s) in quantitative, social science or mixed-method discipline 

• Experience working with mixed-method and longitudinal datasets 

• Experience working in complex projects and multi-disciplinary teams  

• Experience engaging in strategic thinking and planning within large empirical programs 

• Track record of managing data and privacy risks in large organisations 

• Experience managing the storage, anonymisation and destruction of sensitive data 

Preferred Skills 

• Advanced proficiency with modern analytics tools and software suited to this program e.g. AI tools (Required) 

• Advanced Fluency in Excel, Power BI, Python, R and Natural Language Processing (Required) 

• Strong collaborative values and communication skills, thrives working in multi-disciplinary teams   

• Comfortable synthesising and analysing mixed-method and longitudinal datasets 

• Entrepreneurial: Proactively identifying better methods, technologies, ways of working 

• Excels in complex, fast-paced and ambiguous contexts 

• Strong data storytelling skills with the ability to distil technical concepts into plain English and translate data into easy-to-understand stories and reports 

Working with us 

Whether you’re passionate about leadership, cloud, driven by data, or inspired by automation, a career with CommBank is for you. 

Our people bring diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace. One where we are driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities, and each other is part of our every day. 

You’ll be supported when faced with challenges and empowered to tackle new opportunities. We are hiring talent from across all of Australia. We really love working here—and we think you will too.