---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Claims Management Specialist
WORK SETUP: Hybrid

Responsibilities:
• Oversee daily operations and ensure team productivity
• Set clear team goals and delegate tasks effectively
• Monitor team performance and provide regular feedback
• Resolve conflicts and address team members’ concerns
• Develop and implement strategies to meet organizational objectives
• Collaborate with senior management to align team efforts with company goals
• Manage budgets and resources efficiently
• Training and Development:
• Identify training needs and provide coaching to team members
• Encourage professional growth and development within the team
• Recognize and reward high performance
• Foster an open communication culture within the team
• Act as the main point of contact between team members and senior management
• Ensure clear and effective communication of goals and expectations

OTHERS
Project Shift Schedule: Morning Shift
Project Rest Day: Weekends
Project/Team Location: Muntinlupa Axis One

SKILLS AND QUALIFICATIONS:

• Open to college graduate and undergraduate with relevant work experience in BPO Operations

• Must have at least 5 years of experience BPO Operations

• Must have at least 3 years of experience as BPO Team Lead/Supervisor

• In-depth knowledge of performance metrics and management practices

• Experience in Insurance and customer service background is an advantage

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.