Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : Agentforce
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Salesforce Agentforce Engineer, you will serve as a hands-on technical architect responsible for designing, building, and deploying intelligent Salesforce Agents using Agentforce and Agentforce Vibes. You will work on enterprise-grade implementations, helping organizations leverage conversational AI, automation, and intelligent workflows within the Salesforce ecosystem.
This role is suited for professionals on the CTA journey who have a strong foundation in Salesforce development and hands-on experience implementing Agentforce-based solutions. You will guide teams, contribute to solution architecture, and ensure high-quality delivery of AI-powered agent implementations.

Roles & Responsibilities:
Support architectural planning and contribute to Agentforce solution design discussions.
Design, build, configure, and deploy Salesforce Agents using Agentforce and Agentforce Vibes.
Define agent architecture, orchestration flows, prompts, intents, and integrations.
Implement end-to-end Agentforce solutions including agent lifecycle management.
Collaborate with business stakeholders to translate requirements into intelligent agent-based solutions.
Ensure seamless integration between Agentforce, Salesforce data model, Flows, Apex, and external systems.
Develop and review technical components including Apex, LWC, Flows, and integrations supporting agent functionality.
Recommend best-fit agent design patterns and articulate solution trade-offs.
Ensure solutions meet scalability, performance, and security standards.
Build proof-of-concepts (POCs) demonstrating advanced Agentforce capabilities.
Mentor development teams on Agentforce best practices and implementation standards.
Enforce Salesforce architectural principles, coding standards, and deployment governance.

Professional & Technical Skills:
Must Have Skills
Strong hands-on experience in Salesforce development and technical architecture.
Proven experience in building and deploying Salesforce Agents using:
o Agentforce
o Agentforce Vibes
Solid understanding of conversational AI concepts, prompt engineering, and orchestration logic.
Hands-on expertise in:
o Apex
o Lightning Web Components (LWC)
o Salesforce Flows
o Integrations (REST/SOAP)
Experience with Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
Strong understanding of Salesforce governor limits and scalable solution design.
Experience applying design patterns and best practices for agent-based implementations.
Ability to guide teams and support multiple workstreams simultaneously.
Strong communication and stakeholder management skills.

Certifications Required
Salesforce Platform Developer I – Mandatory
Salesforce Platform Developer II – Mandatory
Salesforce App Builder – Mandatory
Salesforce AI Associate – Mandatory
Salesforce Agentforce Specialist – Mandatory
Salesforce System Architect or Application Architect
(In-progress or completed – Mandatory)


Additional Information:
8–10 years of Salesforce implementation experience.
Hands-on experience delivering Agentforce solutions in project environments.
Experience working with enterprise customers.
Familiarity with Agile / SAFe delivery methodology.
15 years of full-time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.