Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

Ready to explore a career path? Start your journey.

Job Summary

The Team Leader leads a team of colleagues and supports the operational relationship between team members and customers. This role ensures team coaching, recruitment, inductions, ongoing training and development and appropriate and timely staffing of projects.

The Team Leader shows awareness of the customer perspective and creates a productive, positive, collaborative, supportive and motivating working environment, and works with the team to ensure outstanding quality and customer satisfaction standards are achieved.

Responsibilities

• Ensure projects are delivered with maximum and accurate revenue with effort compensated by value
• Ensure that Meetings Systems are kept fully updated
• Supports the management in monitoring the overall cost-effectiveness of the team
• Assigns meeting requests and projects to the team in order to achieve objectives
• Approves team expenses and ensure all costs are charged back to the client projects
• Ensure Meetings Systems are fully updated and correct and that meetings are reconciled, billed and closed within the SLA’s
• Roll out and ensure full adoption of new technology, initiatives and processes for both client and GBT
• Work together with Business Development, Global and Regional Account Managers where applicable

• Leads customer retention and account expansion
• Leads with customer account reviews if required
• Has solid knowledge of customer portfolio as well as the individual agreements, expectations, SLAs, policies, compliance regulations and KPI´s

• Encourages the performance of team members. Provides regular feedback: Balances recognition with constructive criticism and relates this to work performance and behaviour; acts proactively where improvements in work performance are required
• Holds regular team and 1:1 meetings, providing coaching as required
• Support interviewing and Onboard new team members and integrate into working teams
• Encourages, supports and coaches team members to develop their own approaches to solving problems, and to implement these approaches with the aim of exceeding customer expectations
• Balance operational portfolio with team leadership

Qualifications, Skills & Knowledge

• Strong experience in the meetings industry
• Knowledge of meeting sourcing and planning as required by account portfolio
• Strong ability to interact and engage client contacts at a meeting level and key contact level
• Strong commitment to developing and delivering customer focused service
• Excellent communication and presentation skills, persuasive skills, decisiveness
• Solid leadership and coaching skills
• Experience in personnel selection/holding recruitment interviews
• Ability to support change processes: personal willingness to embrace change in a dynamic working environment
• Good personal organization and time management skills, capacity for continuous self-reflection
• Willingness to travel, e.g. customer visits, on-sites, internal meetings
• Ability to drive revenue and contribute significantly to revenue targets
• Meetings industry technology experience
• Confident product knowledge and experience of congress and meetings
• Excellent oral and written communications skill and presentation abilities
• Prior experience in effectively developing and handling multiple projects/demands
• Culturally sensitive and embraces diversity
• Fluent in oral and written business English

     

Location

United Kingdom

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!