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The Agent Onboarding Specialist is responsible for supporting the Agent Onboarding Manager throughout the process of licensing for pre-need sales agents. This role will have close ties to the administration process and teams various carriers the company works with ensuring seamless onboarding, licensing and appointment process.

JOB RESPONSIBILITIES 

• Develop and maintain close ties to carrier administration team to ensure timely processing of agent appointment
• Track status of agent appointment processing from background checks to course enrollment, application, and carrier on boarding
• Ensure systems readiness post onboarding to prevent delays for PN sales
• Develop tracking for any continuing education requirements to keep agent licensing active
• Support and facilitate onboarding events during new state launches
• Maintain schedule for proctored courses and exams where applicable
• Partner with Sales Development and Human resources for a cohesive overall onboarding employee experience
• Facilitate and provide support for agent license renewals
• Support other operational activities as needed

MINIMUM Requirements

Education

• Bachelor’s degree preferred

Experience

• Minimum 5 years of experience in high touch customer environment.

Knowledge, Skills and Abilities

• Advanced or expert-level skill in using Microsoft Office (Word, PowerPoint, Excel, etc.)
• Excellent written and verbal communication skills
• Creative problem solving skills and resourcefulness
• Strong cross functional collaboration, facilitation and negotiation skills
• Demonstrated strong leadership and collaboration skills
• Attention to detail and ability to complete projects on time
• Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Work CONDITIONS

Work Environment

• Work indoors during all seasons and weather conditions
• Comply with corporate dress code policy
• In office position with flexibility for Teleworking twice per week

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day; May climb stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• Working beyond “standard” hours as the need arises
• Pay: $30 per hour

Postal Code: 33317

Category (Portal Searching): Operations

Job Location: US-FL - Plantation