Anaplan is hiring a PROFESSIONAL SERVICES MANAGER based in Tokyo.

This is a business-critical position within our Solution Delivery function. You will build and lead a local team of Solution Architects that serve Anaplan customers and partners to successfully deploy innovative Anaplan Solutions. Specifically, you will drive and manage a team of Professional Services resources to assess, understand, design, build, deliver, and support well adopted Anaplan solutions focused on time to value.

You will be at ease advising a customer or your team members, in Supply Chain one day, Finance or Sales the next. Anaplan’s Platform and Solutions are diverse across multiple use cases and industries. Anaplan truly connects across the entire business, so you’ll need to be flexible and have a sound knowledge of business process.

Your experience and curiosity with business process, technology solutions, and client management will be a powerful combination to guide and manage the customer and your team to deliver a successful solution. Tactful re-direction of a customer or team member is something you are comfortable with, focused on accomplishing timely project milestones and objectives that address the customer problem statement. Enabling and driving customers to be self-sufficient is important to your success and facilitation of expansion beyond a first Anaplan release. Positioning a vision of Anaplan as the spine of decision making across the customer business resonates with your growth mindset.

You will be required to take accountability of KPIs at required levels to drive business outcomes.

Core KPIs include:

• Services Bookings
• Services Contribution Margin
• Billable Utilization % for Professional Services team members
• Net New Annual Contract Value (NNACV)

Skills Required for the Role:
Experience, Leadership, Business Acumen, Persuasiveness, Resilience, Calmness, Methodical, Curious, Innovative, Deep Thinker, Articulate, Active listener, Coach, Problem Solver.

What you'll be doing:

• Taking complex issues and breaking them down into simple, manageable steps or milestones
• Leveraging your drive and tenacity to deliver excellence throughout the entire customer lifecycle; from leading services scoping efforts during pre-sale, to ensuring on-time, on-budget, successful project delivery inclusive of enablement and expansion efforts post-live as well.
• Bringing together and cooperating with various different stakeholders to lead diverse teams comprised of customer resources, implementation partner resources, and Anaplan employees from the sales process through to their go-live
• Providing technical and functional vision, guidance, insight, expertise and advice to a team of Anaplan Solution Architect who are working on several projects simultaneously
• Spot and identify additional opportunities for customer adoption and expansion and bring this to the attention of the Go to Market organization promptly
• Resolve all customer escalations promptly and effectively
• Coach, mentor, and spend considerable time with your direct reports to ensure they grow and develop personally and professionally.
• Build relationships with, and enable, key partners across the business
• Maintain weekly, bi-weekly, and monthly cadence calls with various stakeholders for services bookings, implementation readiness and health, project status reporting, key initiatives.
• Actively recruiting new talent to join the Professional Services team as it grows.

More about you:

• You must possess a successful track record of minimum of 5+ years’ experience managing software projects and teams, ideally in a cloud applications/Connected Planning environment
• A customer services orientated background, ideally with Enterprise Performance Management, Software Infrastructure Support and/or multi-dimensional modelling (Anaplan platform expertise is a bonus)
• Demonstrable experience managing teams in diverse environments inclusive of onsite / offshore model in a multi-vendor environment ideal
• Experience with Agile methodology
• Collaborative with cross-functional teams focused on winning together
• Ability to constantly exceed SLAs and improve processes
• Ability to scope and help team members scope client engagements at any level
• Strong contract negotiation skills
• Strong client management skills with Executive Level communication experience
• Travel is expected to support new opportunities and active customer engagements