Job Description

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

Current work authorization for Canada is required for all openings.

This is a contract opportunity, ending June 2026

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.  We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients.  As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

How You’ll Make an Impact

The CRM support group is part of IS division and provides support for Customer Relationship Management and Marketing applications for Fidelity Investments Canada.

The Team Manager, End User Platforms is responsible for managing the resources of the CRM team and providing specialized problem-solving skills for all Salesforce CRM and marketing automation-based systems. This includes analyzing business requirements, plans, designs, and implements moderate to highly complex technology enabled innovations and divides and prioritizes workloads across their team members. The successful candidate will have advanced knowledge of several software products and latest methodologies including Salesforce, Marketo and Adobe. 

Key Accountabilities

• Act as a technical lead on all projects and supports all Salesforce CRM and marketing automation applications and is responsible for product satisfaction

• Lead in definition and estimation of project work packages, including systems design specifications, overall testing, and implementation plans

• Represents the department in cross departmental projects and offers consulting services as necessary

• Responsible for all Salesforce CRM initiatives, managing all integration points between Salesforce and the marketing automation applications

• Responsible for staying abreast of technology advancements and their applicability to the Fidelity environment

• Employee forecasting, coaching, and mentoring of the team and providing performance feedback via semi-annual performance reviews

Technical Knowledge

• Develop LWC Lightning Web Components in Salesforce platform and document process 

• Develop Apex/Visualforce pages in Salesforce platform and document process 

• Develop and configure event management tool (Marketo preferred) 

• Complete required unit-testing and cooperate with other IS and business teams to ensure timely, efficient and errors-free implementation

• Participate in planning and execution of CRM and Events Managements tools upgrades and migrations

• Participate in CRM support schedule, work on incident and enhancement/maintenance tickets assignments and deliver excellent technical support 

• Proactively promote enhancements to departmental processes, technical and business solutions

• Maintain solid understanding of business needs and participates in planning and execution of technical presentations and demos for our business partners 

Communication Skills (written and verbal) 

• Ability to articulate important information through status reports, meetings and escalations

• Ability to provide clear and concise feedback to team members in a timely and appropriate manner

• Ability to efficiently and effectively manage and prioritize multiple competing initiatives

• Ability to clearly document platform configurations, support models and associated infrastructure

Required Skills

• 3-5 years of development experience with Salesforce platform ( LWC, Apex, VisualForce)

• 2+ years of experience developing in Java, 5+ years of experience with Web Services Development Solid experience with the full life cycle of software development

• Strong development skills in LWC,Apex/Visualforce, Java, Web Services

• Understanding of SaS, Salesforce CRM and Events management systems architecture and development tools

• Understanding of Marketing automation applications Marketo and Adobe 

• Strong leadership skills

• Detail oriented, with strong analytical skills

• Customer service oriented

• General understanding of the financial services sector

Education

• Completed University degree (preferably in computer science) or equivalent working experience

• Salesforce Certification – Salesforce Certified Platform Developer I or II preferred

Some of the ways we’ll help you feel valued and supported as part of our team

• Flexible working arrangements - 100% remote, hybrid, and in office options

• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you

• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy

• Parental leave top-up to 100% of your salary for a period of 25 weeks

• Up to $650 for home office equipment

• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice

• Diversity and inclusion programs, including an active network of Employee Resource Groups

• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation 

• We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected].

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

•    Canada's Top 100 Employers 
o    Greater Toronto's Top Employers 
o    Canada's Top Family-Friendly Employers 
o    Canada's Top Employers for Young People 
  
•    Great Place To Work® Certified 
o    Best Workplaces for Inclusion 
o    Best Workplaces for Mental Wellness 
o    Best Workplaces for Today's Youth 
o    Best Workplaces for Women 
o    Best Workplaces in Financial Services & Insurance 
o    Best Workplaces in Ontario 
o    Best Workplaces with Most Trusted Executive Teams 

•    LinkedIn Top Companies in Canada
  
•    Human Resource Director (HRD) - Best Place To Work 
o    HRD - 5-Star Benefit Program 
o    HRD - 5-Star Diversity & Inclusion Employer 

Designations
•    Canadian Compassionate Companies – Certified 
•    Benefits Canada's Workplace Benefits Award - Future of Work Strategy 
•    TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting 
•    Canadian HR Reporter's Most Innovative HR Team