Job Description

It’s about treasuring relationships.

Do you have strong communication skills? Are you passionate about facilitating training classes? If so, the Treasury and Cash Management Product Trainer position could be for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Treasury and Cash Management Product Trainer, you will be responsible for facilitating training classes for Treasury Management products designed to enhance product sales and customers' knowledge of product offerings and product functions.  In this role, you will also be identifying training needs internally and externally as well as research and recommend the most efficient and effective methods to deliver the training required.

What you’ll do: 

• Create and update effective training materials and methodology in preparation for training sessions, presentations, manuals, and multimedia resources for internal members and external clients
• Collaborate with various departments within Treasury and Cash Management to identify training needs and create customized training plans designed to enhance knowledge of product offerings and functionality for internal and external clients
• Facilitate virtual and in-person trainings, including training sessions, workshops and webinars while maintaining accurate records of training sessions and attendance
• Evaluate the effectiveness of Frost’s training programs through assessments and gather feedback from trainees to continuously improve our learning and development courses
• Conduct onboarding sessions for new hires and introduce them to our reputable Frost culture, philosophy, and core values
• Always take action using Integrity, Caring and Excellence to achieve all-win outcomes

What you’ll need:

• Bachelor’s degree in a relevant field or equivalent work experience
• 2+ years of training experience at a financial institution or customer service experience with knowledge of Treasury and Cash Management products and services
• Strong interpersonal skills and professionalism
• Advanced knowledge of instructional design concepts and learning theories
• Strong organizational and time management skills
• Adaptable to trainees’ learning styles and preferences
• Ability to travel
• Proficient in Microsoft computer applications
• Excellent written and verbal communication skills

Additional Preferred Skills:

• Bilingual (English and Spanish)

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.