Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Rockwell Automation University (RAU) School of Technology is a team that serves all of Rockwell Automation by building the competency level of hands-on technical resources.

The Training Service Analyst supports the RAU Customer Training business in several key areas. This role maintains a close connection between the customer training operations team, third-party partners, and customers. In this role, you will have a direct financial impact through the sale of workstations and training material and an indirect impact through the support of process and operational functions.

You will report to the Technical Training MGMT.

Your Responsibilities:

• SAP training operational support, including, but not limited to: Check and maintain training related orders in SAP, Create CTIA orders in SAP, Manage distributor and partner agreements in SAP, Process purchase recs to vendor POs
• Manage workstation support, including, but not limited to quoting, ordering, scheduling, ensuring compliance with regulatory statutes, and part number creation
• Help with the creation and sale of custom workstation orders
• Coordinate workstation loans with our global training partners
• Upload and manage training schedules
• Process requests for Learning+ orders
• Responsible for the product lifecycle management and communication
• Review and identify areas of improvement
• Manage and update process and procedure documentation
• Manage and coordinate post-development process for training course materials
• Assist the Global Training Product Manager with maintaining training web pages
• Manage the Training Services global inbox
• Maintain a working knowledge of other team functions to provide support

The Essentials - You Will Have:

• Bachelor's degree or equivalent combination of skills and education
• Two years of demonstrated experience using SAP

The Preferred - You Might Also Have:

• Experience with SAP
• Ability to use the following applications: Microsoft Excel, Microsoft PowerPoint, SharePoint, and Microsoft Teams
• Knowledge of the Rockwell Automation organization and products
• A desire and ability to new learn new products/technologies outside current areas of expertise
• Experience with Power BI and dashboards
• Yellowbelt or Greenbelt certification

What We Offer:

Our benefits package includes …

• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
• On-demand digital course library for professional development
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.