Senior Application support engineer with at least 5+ years of experience for an open position in the 24/7 application support team. 

Technical Skills 

Azure Cloud: Strong hands-on experience with Azure Cloud Administration.

Windows Server: Extensive experience with Windows Server 2012, 2016, 2019.

Azure PaaS: Proficiency in Azure functions, Logic Apps, Azure AD, Azure Monitor, Log Analytics, Azure SQL, among others.

Networking & Security: Deep understanding of Azure Networking, including implementation and management of security features.

Storage Solutions: Expertise in selecting and managing cloud storage solutions based on data type and business requirements.

Virtualization: Experience with Hyper-V, VM sizing, and hosting applications on the cloud.

AKS: Deploy and maintained Azure Kubernetes Service (AKS) clusters to orchestrate containerized applications.

AKS: Implement automatic scaling for AKS clusters, App services, and virtual machines to ensure optimal resource utilization. Monitor and manage the health and performance of AKS clusters, proactively identifying and resolving issues.

AKS: Provide support and troubleshooting for application-related issues in the Kubernetes environment

Additional Tools: Experience with Microsoft IIS, DNS, Active Directory, SCCM, and SCOM.

 

Essential skills 

• Candidates must have a strong grasp of application support procedures and functions. 

• They should possess a clear understanding of L1/L2/L3 roles and responsibilities. 

• Candidates should be capable of independently managing and taking ownership of resolving incidents from start to finish. 

• Strong communication skills are necessary to interact regularly with clients. 

• Work closely with development teams and QA teams to ensure smooth application integration and deployment. 

• Manage and prioritize incidents, service requests, and change requests related to applications. Document and track issues using a ticketing system. 

 

 

Required Qualifications 

• Bachelor’s degree in computer science or related field 

• Proven experience in a technical support or customer service role 

• Strong understanding of software applications and systems 

• Excellent problem-solving and troubleshooting skills 

• Ability to communicate technical information effectively to non-technical users 

• Experience in documenting processes and procedures 

 

Desired Skills and Experience 

Azure Cloud, Azure PaaS, Azure Dev-OPS and Azure Kubernetes Service (AKS)