About Us
 

Rothschild & Co is a leading global financial services group with seven generations of family control and a history of over 200 years at the centre of the world's financial markets.

Our expertise, intellectual capital and global network enable us to provide a distinct perspective that makes a meaningful difference to our clients, communities and planet.

We have 4,600 talented specialists on the ground in over 40 countries around the world, enabling us to deliver a unique global perspective across four market-leading business divisions – Global Advisory, Wealth Management, Asset Management and Five Arrows.

As a family-controlled business built on relationships, we place a huge emphasis on our people and finding the right colleagues to take our business forward.

Rothschild & Co is committed to an inclusive and supportive environment where different perspectives are valued. We are focused on the attraction and recruitment, development and retention and progression of high calibre talent to ensure we and our clients benefit from the value of difference.

Rothschild & Co Wealth Management

Within Wealth Management we offer an objective long-term perspective on investing, structuring and safeguarding assets, to preserve and grow our clients’ wealth.

We provide a comprehensive range of private wealth services to some of the world’s wealthiest and most successful families, entrepreneurs, foundations and charities. In an environment where short-term thinking often dominates, our long –term perspective sets us apart. We believe preservation-first is the right approach to managing wealth.

Rothschild & Co Wealth Management has a Banking Services team located in Guernsey which provides banking services to our clients who are resident worldwide.

The Banking Services Team

The Banking Services team is responsible for the provision of banking services to private clients and their trust and company structures. This includes current, fixed and notice accounts, Visa cards, a range of payment services, mobile and internet banking and foreign exchange services.

Overview of Role

We are seeking a Card and Digital Banking Support Officer to support the Banking Services team.

Key Responsibilities

Digital Banking

Provide first and where appropriate second line support to users of our Mobile and Internet Banking services.  Responsibilities include:

• Set up of new clients from application to registration, and providing navigation guidance
• Deletion of existing clients
• Queries and ongoing client support
• Logging of issues, and liaising with I.T. and app developers, with follow through to resolution
• Contribute to the continued development, implementation and growth of our Digital Banking service

Card Services

Support the Banking Services card programme.  Responsibilities include:

• Processing client and staff (corporate) card applications
• Set up of clients on the CardAssist app
• Supporting clients with e-wallet set up
• Card renewals
• General queries, limit adjustments and card cancellations
• Liaising with the card producers
• Card fraud matters
• Daily, monthly, quarterly reporting
• Card reconciliations

Projects & Change Management

Support Card and Digital Banking related upgrades and enhancement projects.

General

The role will also entail support and cover of other administrative tasks within the Banking Services team.

Key Competencies

• Commitment to high quality, prompt client service
• Diligent and high level of attention to detail even when working under pressure
• Logical mind and a quick learner
• Aptitude for problem solving
• Excellent communication skills
• Strong organisational and time management skills
• Self-starter and team player
• Understands the need for discretion
• High level of professional integrity

Skills and Experience Required

Experience

• Some financial services industry experience would be helpful though is not essential

Educational qualifications

• Candidate must have a strong educational background

Other

• Applicants should hold a valid Certificate or Permit which allows them to work in Guernsey

Rothschild & Co is an equal opportunity and affirmative action employer.

Our goal is to have a balanced, inclusive and flexible environment which enables all colleagues to achieve their personal and professional aspirations, and to ensure that Rothschild & Co provides longer term opportunities for talent.