Business Application Manager (BSISA)

Country: Switzerland

We are seeking an experienced Business Application Support Analyst with a strong background in Private Banking systems. The role requires at least 5 years of experience in supporting core banking, CRM, portfolio management, and compliance applications. You will be responsible for ensuring uninterrupted operations of mission-critical banking platforms, managing incidents and requests and collaborating with business and IT stakeholders to deliver high-quality technology solutions.

Key Responsibilities:

Application Support & Incident Management

• Provide Level 1/2 functional and technical support for Private Banking applications, including core banking systems T24, E-Banking platforms, compliance monitoring (ONEFCC) and document management tools, etc.

• Monitor application performance, resolve production issues, and ensure high availability.

• Manage incident queues through ITSM tools, ensuring timely resolution and root cause analysis.

• Escalate complex issues to vendors or development teams, ensuring effective follow-up.

• Want to work 2-10pm to cover L1/L2 support for entities in Switzerland and abroad.

Business Process Alignment

• Configure application settings to meet evolving client service and regulatory needs.

• Support new product launches, ensuring application readiness and integration.

Regulatory & Compliance Support

• Support audit requests and provide evidence of application control compliance.

• Maintain data security and confidentiality in line with banking secrecy laws.

Change Management & Enhancements

• Manage application releases, upgrades, and patches with minimal business disruption.

• Maintain detailed documentation for system configurations, workflows, and procedures.

Reporting & Data Management

• Create custom reports or extractions for investment portfolios, client transactions, and regulatory reporting.

• Ensure accuracy, integrity, and security of sensitive financial data.

• Support data migration, integration, and cleansing initiatives.

Qualifications & Experience

Education

• Bachelor’s degree in information technology, Computer Science, Banking Technology, or related field.

Experience

• Minimum 5 years of application support experience, with at least 3 years in Private Banking, or Core Banking systems (Temenos T24/Transact)

• Experience in SQL, report generation, and application integration.

• Working knowledge of ITIL processes and banking regulatory frameworks.

Skills

• Strong problem-solving, analytical, and troubleshooting skills.

• Excellent communication skills to work with internal stakeholders.

• Ability to handle sensitive and confidential data with discretion.

• Understanding of investment products, client onboarding, and transaction workflows in Private Banking.

Key Competencies

• High attention to detail and accuracy.

• Customer service mindset with a focus on relationship management.

• Ability to thrive under pressure and meet tight deadlines.

• Commitment to continuous improvement and learning.

• Fluent in English, both French and Spanish are a strong asset.