Job Description:

Excellent benefits including salary packaging
• Friendly and dynamic team
• Permanent, Full Time 38 hours per week

About the Role
The SVMH Complex Care Program provides a specialist service for consumers experiencing high levels of complexity, by working collaboratively with the consumer, treating team, services and carers.

The program provides specialist consultation, coordination and brokerage support and focuses on partnerships with relevant services (internal and external).

• Provide specialist clinical coordination by collaborating with the consumer and all services providers involved (including NDIS, SECU, forensic MH, other relevant community support services etc) to ensure they are engaged with the range of health, community and social support services required, reduce duplication of services, and establish role clarity.
• Lead and coordinate complex discharge planning from mental health bed based services (SECU, AIS, and CCU etc.).
• Engage in strategic planning and negotiation to actively keep service providers accountable, as well as engaging in collaborative problem solving.

Classifications for this position will range from

OT2 (YB20 - YB23); SW2 (YC42 - YC45); P2 (PK1 - PK4)

RPN3 (NP81 – NP74)

Your Contribution

• Current National criminal history check, or willing to obtain

• A minimum of at 2 years post qualification clinical experience within Mental Health for SW, OT, RPN and Psychologist.
• Registration with Australian Health Practitioner Regulation Agency (all disciplines except Social Work).
• RPNs - Nursing and Midwifery Board of Australia (NMBA).  Relevant postgraduate qualification in mental health.
• Occupational Therapists - Registration with the Occupational Therapy Board of Australia.
• Psychologists - Registration as a psychologist under the Health Practitioner Regulation National Law Act (2009). Practice endorsement as a Clinical Psychologist or eligibility to enter a Clinical Psychology registrar program with the Psychology Board of Australia; or
• Social Workers - An approved degree in Social Work and eligibility for membership of the Australian Association of Social Workers
• Current Victorian driver’s license

What we Offer

• Confidential, solutions-focused employee counselling
• A healthy work/life balance encouraged. Full time employment comes with a monthly Accrued Day Off
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
• Salary Packaging – Increase your take home pay!
• Free car parking
• Discounts and Promotions always available through our Foundation
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement

About Complex Care
Complex Care is a consultation/coordination/brokerage service. There is very little consumer facing work, the service has a strong focus on complex discharge planning for consumers in SECU. The program also provides specialist Consultation, Brokerage support and focuses on partnerships with relevant services (internal and external).

Working at St Vincent’s
St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application

Please attach your resume and cover letter to your application.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.
Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.
SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).
This position is subject to a Victorian government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements. Please contact us if you would like to know more.

1.THE ORGANISATION AND OUR MISSION

St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service, which employs more than 6,500 staff across 18 sites throughout Melbourne. 

Part of Australia's largest not-for-profit Catholic health and aged care network, St Vincent's Health Australia, SVHM provides a diverse range of adult clinical services including acute medical and surgical services, sub-acute care, medical diagnostics, rehabilitation, allied health, mental health, palliative care, correctional health and community residential care.

SVHM's mission is to provide high quality and efficient health services to the people of Victoria in accordance with the philosophy of St Vincent’s Health Australia.  This mission is based on the values of compassion, justice, integrity and excellence. 

2.KEY POSITION DETAILS

Job Title:

Clinician – Complex Care Program 

Reports to:

Professional Responsibility to:

Manager  - Complex Care Program

Discipline Specific Senior

Program:

Integrated Care Services

Department:

Mental Health

Industrial Agreement:

Victorian Public Mental Health Services Enterprise

Agreement 2020-2024 or Victorian Public Health Sector

(Medical Scientists, Pharmacists And Psychologists)

Single Interest Enterprise Agreement 2020-2025

Classification:

OT2 (YB20 - YB23); SW2 (YC42 - YC45); P2 (PK1 - PK4)

RPN3 (NP81 – NP74)

3.LOCAL WORK ENVIRONMENT

St. Vincent’s Mental Health (SVMH) provides high quality, recovery-oriented services across an adult area mental health service for the inner city areas of Yarra and Boroondara.  The service utilises the Strengths Model of recovery and this model is embedded across all parts of the mental health service. St Vincent’s is also committed to the development of a strong peer support workforce. The adult mental health service components are: The Footbridge Community Care Unit (CCU), the 44 bed Acute Inpatient Service (AIS) located on the St. Vincent’s Hospital site, the North Fitzroy PARC and two community mental health services (CMHS) at Hawthorn (Hawthorn CMHS) and East Melbourne (Clarendon CMHS). Community mental health services comprise the Triage and Crisis assessment and Treatment (CAT) service, Continuing Care (CCT), Mobile Support and Treatment (MST) and Homeless Outreach (CHOPS) services.  The Primary Intervention and Care Team (PICT) includes Primary Mental Health, Extended Triage and HOPE (Suicide Prevention). A Consultation & Liaison Service is provided to the health service. NEXUS Dual Diagnosis Service, the Body Image and Eating Disorders Assessment and Treatment Service (BETRS) and NEVIL Training Cluster are regional services. State-wide services are the Victorian Dual Disability Service and the Victorian Transcultural Mental Health. The Acute Inpatient Service includes 5 beds designated as the Koori State-wide Inpatient Service and linked to the Victorian Aboriginal Health Service.

St Vincent’s Mental Health is committed the recruitment and retention of high quality staff.  The service aims to support staff to maintain and develop their skills to provide excellent clinical care and to meet their own personal and career goals.  SVMH has a strong education and research focus in addition to affiliations with a number of universities and educational institutions.  All SVMH clinical staff are expected to be familiar, and practice in a manner consistent with the National Practice Standards for the Mental Health Workforce.

4.POSITION PURPOSE

The SVMH Complex Care Program provides a specialist service for consumers experiencing high levels of complexity, by working collaboratively with the consumer, treating team, services and carers. In conjunction with severe mental illness, these complexities can include recurring homelessness, co-existing substance use issues, cognitive difficulties, challenging or antisocial behaviour or patterns of offending behaviours and associated interaction with the criminal justice system, comorbidities, and high users of services. 

Integral to the Complex Care Program is the role of Coordination. Coordination supports services to remain focussed on their roles and responsibilities in order to ensure that the established goals are being met and progress is being monitored.  Complex discharge coordination for SECU consumers is also central to the role. The program also provides specialist Consultation, Brokerage support and focuses on partnerships with relevant services (internal and external).

This program is under the guidance of the Manager Footbridge Community Care Units, PARC and Complex Care, who also is the SECU Liaison Officer.

5.POSITION DUTIES 

• Work within the Strengths Model of Recovery orientated practice. Actively uphold a culture of hope by using optimistic language, supporting people and celebrating consumers’ recovery efforts.
• Provide specialist clinical coordination by collaborating with the consumer and all services providers involved (including NDIS, SECU, forensic MH, other relevant community support services etc) to ensure they are engaged with the range of health, community and social support services required, reduce duplication of services, and establish role clarity.
• Lead and coordinate complex discharge planning from mental health bed based services (SECU, AIS, and CCU etc.).
• Engage in strategic planning and negotiation to actively keep service providers accountable, as well as engaging in collaborative problem solving.
• Attend and participate in discipline specific meetings and display a commitment to attending discipline specific training.
• Display a high standard of clinical practice and professional conduct at all times.
• Work collaboratively within the multi-disciplinary team.
• Participate in quality improvement activities; including the collection of data to inform service improvement and to monitor clinical and recovery outcomes for consumers.
• Maintenance of all documentation in line with SVMH policies, including clinical documentation, outcome measures and CMI reporting.

6.INCUMBENT OBLIGATIONS 

General

• Perform duties to a standard acceptable to SVHM.
• Comply with the Mental Health and Wellbeing Act 2022.
• Comply with all SVHM policies, procedures, by laws and directions.
• Treat others with respect and always behave professionally and in accordance with the

SVHM Code of Conduct.

• Only access confidential information held by SVHM when this is necessary for business purposes, maintaining the confidentiality of that information once accessed.
• Participate in the annual SVHM performance review process.
• Display adaptability and flexibility to meet the changing operational needs of the business.
• Comply with applicable Enterprise Bargaining Agreement provisions.
• Display a willingness to develop self and seek to improve performance.
• Maintain skills and knowledge necessary to safely and skilfully undertake duties 
• Take personal responsibility for the quality and safety of work performed 
• Recognise the relationship between clinical and non-clinical functions in the achievement of optimal safety and quality care 
• Take all necessary care and precautions in the performance of duties
• Participate in risk management and continuous quality improvement activities as part of day-to-day work

Clinical Quality and Safety

• Attend clinical orientation upon commencement.
• Always work within approved scope of practice under supervision by more senior clinical staff as appropriate.
• Take personal responsibility for the quality and safety of work undertaken.
• Maintain skills and knowledge necessary to safely and skilfully undertake clinical work.
• Consult with peers, discipline seniors and other experts and refer to other healthcare workers when appropriate and in a timely manner.
• Collaborate and clearly communicate with patients/clients and the healthcare team. 
• Participate in clinical risk management and continuous quality improvement activities as part of day-to-day work. 

Person Centred Care

• Ensure consumers receive information in an appropriate and accessible format.
• Actively support consumers to make informed decisions about their treatment and ongoing care.
• Ensure consumers are aware of their rights responsibilities and how to provide feedback.

Health and Safety  

• Protect the health and safety of self and others, complying with all health and safety related policies, procedures and directions. 
• Complete all mandatory training.
• Complete required Fire and Emergency Training annually.
• Complete required Workplace Culture and Equity Training annually.
• Attend general hospital orientation within 3 months of commencement.

7.INCUMBENT CAPABILIITY REQUIREMENTS (Level 2)

The incumbent of this position will be expected to possess the following core capabilities:

Capability

Demonstrated behaviour

Personal

Personal effectiveness

Takes responsibility for accurate, timely work results

Learning Agility

Identifies personal development needs and seeks information from a range of sources

Outcomes

Patient/Resident/client centred

Strives to meet and exceed expectations, demonstrating sound judgement

Innovation and Improvement

Contributes to improvement by reviewing strengths and weaknesses of current processes

Strategy

Driving Results   

Manages own work load to deliver results

Organisational Acumen

Understands the interdependencies between units/departments

People

Working with and Managing others

Takes responsibility for ensuring productive, efficient teamwork

Collaboration

Works collaboratively within and outside the team

8.SELECTION CRITERIA

8.1ESSENTIAL REGISTRATION, LICENSE OR QUALIFICATION REQUIREMENTS

• A minimum of at 2 years post qualification clinical experience within Mental Health for SW, OT, RPN and Psychologist.
• Registration with Australian Health Practitioner Regulation Agency (all disciplines except Social Work).
• RPNs - Nursing and Midwifery Board of Australia (NMBA).  Relevant postgraduate qualification in mental health.
• Occupational Therapists - Registration with the Occupational Therapy Board of Australia.
• Psychologists - Registration as a psychologist under the Health Practitioner Regulation National Law Act (2009). Practice endorsement as a Clinical Psychologist or eligibility to enter a Clinical Psychology registrar program with the Psychology Board of Australia; or
• Social Workers - An approved degree in Social Work and eligibility for membership of the Australian Association of Social Workers
• Current Victorian driver’s license

8.2OTHER ESSENTIAL REQUIREMENTS

• Clinical experience within Mental Health Services and knowledge of a recovery oriented, community based psychosocial approach promoting social connectedness and inclusion.
• Experience in the provision of assessment, discipline specific intervention and case management services for people with serious mental illness and complex needs and their carers.
• Ability to develop sophisticated care plans that are clinically informed, creative and flexible, place the consumer at the centre of their care, and which draw in services from across a range of sectors.
• An understanding of service systems, including (but not limited to) housing and homelessness, NDIS, forensic, AOD etc.
• Demonstrated leadership and problem solving skills to facilitate collaborative inter-discipline and interagency cross sector care teams which work efficiently and effectively.
• Demonstrated ability in working as part of the multi-disciplinary clinical team in promoting a standard of excellence in clinical practice. 
• A comprehensive understanding and working knowledge of the Mental Health Act 2014 (including amendments) and other relevant legislation.
• Commitment to work collaboratively with multiple key stakeholders both internal and external of the St Vincent’s Health organization (including consumers, carers, family members and community agencies).
• Demonstrated ability to working collaboratively with clients and carers to promote self-determination and enable progress towards reaching personal goals.
• Highly developed interpersonal and communication skills, including problem solving ability and conflict resolution skills, negotiation, as well as strong oral and writing skills.
• Advanced computer skills, including Microsoft Office applications

                 Occupational Therapy:

• Knowledge of and commitment to providing a comprehensive range of occupational therapy assessments and interventions for people with serious mental illness and complex needs, and their carers.  
• Understanding of evidenced based practice and models of occupational therapy (including the Model of Human Occupation) and their application in clinical practice.
• Knowledge of sensory modulation theory and intervention. 
• Knowledge of the specific assessments including the MOHO Assessments and Assessment of Motor and Process Skills (AMPS).

Psychology

• Knowledge of and commitment to providing a comprehensive range of psychological assessments including diagnostic, cognitive and personality assessments for people with serious mental illness and complex needs.
• Experience in the development and application of evidence based therapeutic interventions for people with major mental health disorders.
• Comprehensive understanding of the theories of human behaviour and psychopathology and their application in clinical practice.

Nursing

• Knowledge of appropriate medication and administration management including relevant legislation
• Ability to apply nursing models and processes
• Awareness of infection control techniques

Social Work

• Knowledge of and commitment to providing  a comprehensive range of social work assessment and intervention services for people with serious mental illness and complex needs
• Demonstrate knowledge of family and social system assessments with the ability to identify gaps and facilitate access to appropriate resources

8.3OTHER NON-ESSENTIAL REQUIREMENTS

• Post-graduate qualifications in relevant area of specialty or in the process of achieving the same are desirable.
• Experience in working within or closely with the NDIS sector is desirable.

9.REQUIRED IMMUNISATIONS

SVHM Employee Health Screening and Immunisation Policy outlines the requirements for staff working in SVHM facilities. 

Table 1: Vaccine Preventable Diseases for which vaccination and/or assessment is required within SVHM

Chicken pox (varicella)

Hepatitis B

Measles

Mumps

Rubella

Whooping cough (pertussis)

Diphtheria

Tetanus

Influenza 

Tuberculosis

NOTE: Vaccination requirements may differ according to individual jurisdictional requirements and policy directives and where there is a conflict the higher directive will apply.  

SVHM has grouped individuals according to their risk of transmitting vaccine preventable diseases and their risk of exposure to blood or body substances (Table 2).

Table 2: Health Care Worker Risk Categorisation

Risk Category

Description

Vaccination requirement

Category A

Vaccination is required for this category of health care worker. Healthcare workers within this category have the potential to transmit Vaccine Preventable Diseases to vulnerable patients most at risk of mortality and morbidity from these diseases within SVHM.

This includes employees with direct physical contact with patients/clients, deceased persons, blood, body substances or infectious material or surfaces/equipment that might contain these or contact that would allow acquisition and/or

Required

transmission of a specific infectious disease by respiratory means.

This includes laboratory workers.

Category B 

Vaccination is recommended for this category of HCW. This includes individuals who do not work with the risk of exposure to blood or body substances, their normal work location is not in a clinical area (e.g. chef, administrative staff) and only attends the clinical area for short periods of time. Essentially, these individuals have no greater level of risk than that of the general community. 

Recommended

10.PRE-EXISTING INJURY

Prior to any person being appointed to this position it will be required that they disclose full details of any pre-existing injuries or disease that might be affected by employment in this position.

11.AGREEMENT

General:

I have read, understood and agree to comply with the responsibilities and accountabilities of this position description.  I agree to comply with all SVHM requirements, policies, procedures, by laws and directions. 

National Police Check:

I understand that it is a condition of my employment to provide SVHM with a current National Police Certificate or NDIS Check PRIOR TO COMMENCING WORK and this is at my own cost.

I understand that regardless of the frequency, if I am working and or visiting in a designated ‘high risk area’ of SVHM (as defined in the SVHA Pre-employment/Appointment Safety Checks Policy) I will be subject to periodic Police Checks every three years at my own cost. 

NDIS Clearance (if applicable):

If you are working in a designated ‘Risk Assessed Role’ (as defined by the National Disability Insurance Scheme NDIS) regardless of frequency, you will be subject to periodic NDIS Worker Screening Checks every five years at your own cost. ‘Risk Assessed Roles’ are defined as (a) key personnel as defined in the National Disability Insurance Scheme Act 2013; (b) any role that directly delivers a set of specified supports or services in the NDIS (Practice Standards – Worker Screening) Rules 2018; (c) any role where normal duties are likely to require ‘more than incidental contact’ with people with disability. The designation of ‘Risk Assessed Roles’ are subject to change, please refer to NDIS Practice Standards for further information.

Required Immunisations:

I understand that it is a condition of my employment to provide SVHM with the SVHM Staff Immunisation Questionnaire (including providing evidence i.e. vaccination cards and serological evidence) in compliance with SVHM Employee Health Screening and Immunisation Policy PRIOR TO COMMENCING WORK.

Individuals who will be working in Category A positions will only be able to commence employment following assessment of their vaccination status. The decision to proceed with the commencement of employment will be at the discretion of the ICP in consultation with the Hiring Manager and may in some instances, require additional vaccinations to ensure full compliance with the SVHM Employee Health Screening and Immunisation Policy.

I understand that if additional vaccinations are required to comply with pre-employment prerequisites, this will be at my own cost. Where a state jurisdiction overrides this, the facility will bear the cost. 

Name:                                                                                                                                                         

Signature:                                                                                                                                                   

Date:                                                                                                                                                           

Closing Date:

30 August 2025 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct