Application Support and Maintenance

• Provide day-to-day support for internal web applications, mainly Sales-related systems.

• Investigate, troubleshoot, and resolve application issues reported by users.

• Monitor system performance and ensure applications are functioning properly.

• Perform bug fixes, minor enhancements, and preventive maintenance activities.

Development and Enhancement

• Develop, test, and maintain web application components using VB.Net / ASP.NET.

• Create and modify database objects such as views, stored procedures, and queries in MS SQL Server.

• Support implementation of new features based on approved business requirements.

• Ensure solutions are aligned with coding standards, security requirements, and best practices.

• Participate in system integration, unit testing, and user acceptance testing.

Business Analysis and Process Understanding

• Work closely with business users and other stakeholders to understand business requirements and operational processes.

• Analyze current workflows and identify opportunities for system improvement and automation.

• Document functional requirements, process flows, and technical specifications.

• Translate business requirements into technical design or development tasks.

• Help ensure the application supports business efficiency and process compliance.

Documentation and Reporting

• Prepare and maintain technical and functional documentation.

• Document incident resolutions, system changes, and enhancement requests.

• Assist in creating user guides, training materials, and knowledge base articles.

• Provide regular status updates on assigned tickets, enhancements, or projects.

Collaboration and Continuous Improvement

• Coordinate with team members, business users, database administrators, and other IT groups as needed.

• Participate in team meetings, project discussions, and knowledge-sharing activities.

• Continuously learn and improve technical and functional knowledge relevant to the supported applications.

• Support process improvement initiatives related to application delivery, support, and user experience.

Qualifications (Summary)

• Bachelor’s degree in IT, Computer Science, or related field

• Basic knowledge of VB.Net / ASP.NET and MS SQL Server

• Familiarity with HTML, CSS, JavaScript

• Understanding of software development lifecycle and debugging

Key Skills

• Strong analytical and problem-solving skills

• Interest in business process understanding (Sales processes preferred)

• Ability to gather and translate user requirements into solutions

• Detail-oriented with good documentation skills

• Effective communication and teamwork