Field Service Support Analyst II

Posted:
8/27/2024, 7:37:26 PM

Location(s):
Karnataka, India ⋅ Cincinnati, Ohio, United States ⋅ Ohio, United States

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support

Position Summary:

This position shall be based in Bengaluru Region and required training shall be provided @ Ahmedabad. Post completion of training the same will be shifted to respective regional location as Service Engineers.

Work You’ll Do:

· To Provide End-to-end support to customers from Installation of Machines to breakdown calls, machine problems, Spare Support, Training for Machine Operating, Processing Problems, etc.

· Coordinate pre-installation requirements with customers.

· Developing & Implementation of the Corrective / Preventive actions for any Machine & further ensuring the Global Action of All Machines.

· Responsible for troubleshooting and providing solutions to overcome the problem.

· Maintaining the records of each machine by timely entries in the FSL.

· Generation of Spare Parts Business & Developing the Spare Parts recommendation.

· Responsible for installation and servicing of all machines in the region.

· Providing support to customers for Mould Trials and process optimization.

· Responsible for Assembly of Machines & Machines operations at Customer Site.

· Provide training to customers for Machine Operating & Trouble Shooting.

· Submitting the Field return part to the factory for analysis as well as to recover the cost of warranty of the part.

· Releasing flash for parts failure.

· Ensure customer training and customer care visits.

Team:

Bengaluru Region

Mahalley Sarin (AH) – Kiran Kumar (AL) – Service Engineer

Basic Qualifications:

Diploma / Graduation in Electrical & Electronics / Mechatronics

Work Experience:

Maximum 2-3 years in maintenance or testing of Injection Molding machines

Who we are: 

Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating (“MRO”) supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems.  Milacron is a Operating Company of Hillenbrand.


Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.  Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] .  In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.  At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".