We are seeking focused and results orientated individuals to join our Motor Claims team. This role is responsible for managing motor claims, whilst delivering exceptional member service. 

Location: West Perth offices & Work from home 50% of the time upon completion of training 

Working hours: Full time - 37.5 hours per week 

Hours: Work Monday to Friday and have weekends free! Alternate Shifts including 7am to 3pm and 9am to 5pm 

Pay: Competitive base salary + super + incentives + discounts! 

Training: You’ll be set up for success with in-depth training and on the job support 

Team: Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development 

What will you be doing?  

• Manage a caseload of motor claims to maximise outcomes.  
• Negotiate liability with other insurers and third parties. 
• Communicating clearly and professional, both verbally and in writing. 
• Monitoring settlement performance and contributing to continuous improvement initiatives. 
• Ensuring all claims are handled in line with RAC Insurance policies, procedures, authority limits, legislative and regulatory requirements. 
• Collaborate with colleagues and contribute to a supportive team environment. 
• Deliver service that consistently exceeds member expectations. 

What are we looking for in you? 

• Experience in motor claims settlements or claims handling. 
• Strong understanding of motor vehicle liability principles. 
• Excellent communication, negotiation, and dispute resolution skills. 
• High attention to detail and the ability to make informed decisions based on evidence. 
• Empathy and professionalism when handling challenging conversations. 
• Self-motivated and capable of working independently. 
• A team player who actively supports and uplifts others. 
• Previous experience in the motor insurance industry (highly regarded). 
• A genuine commitment to putting members at the heart of everything you do. 

What we can offer you: 

• A workplace culture where our people feel valued, respected and empowered. 
• Work in flexible ways that meet work/life commitments and support wellbeing. 
• Be part of a purpose led organisation that gives back to the WA community. 
• An environment that values ongoing career development 
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services 
• Opportunities for community engagement and corporate volunteering 

Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice. 

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