Service Desk Support l

Posted:
7/25/2025, 12:49:34 AM

Location(s):
Tomah, Wisconsin, United States ⋅ Tannersville, Pennsylvania, United States ⋅ St. Louis, Missouri, United States ⋅ McDonough, Georgia, United States ⋅ Spokane Valley, Washington, United States ⋅ West Virginia, United States ⋅ Kansas, United States ⋅ Milton, Pennsylvania, United States ⋅ Georgia, United States ⋅ Price, Utah, United States ⋅ Maine, United States ⋅ Savannah, Georgia, United States ⋅ Box Elder, South Dakota, United States ⋅ Oklahoma City, Oklahoma, United States ⋅ Traverse City, Michigan, United States ⋅ Richmond, Virginia, United States ⋅ Twin Falls, Idaho, United States ⋅ Portland, Maine, United States ⋅ Irving, Texas, United States ⋅ Odessa, Texas, United States ⋅ San Diego, California, United States ⋅ Wyoming, United States ⋅ Wisconsin, United States ⋅ Justin, Texas, United States ⋅ Lakeville, Minnesota, United States ⋅ Connecticut, United States ⋅ Shreveport, Louisiana, United States ⋅ Pennsylvania, United States ⋅ Ocala, Florida, United States ⋅ Lathrop, California, United States ⋅ West Sacramento, California, United States ⋅ Oakland, California, United States ⋅ Webster, Massachusetts, United States ⋅ Neenah, Wisconsin, United States ⋅ Grand Junction, Colorado, United States ⋅ Mesa, Arizona, United States ⋅ New York, New York, United States ⋅ Oregon, United States ⋅ Wichita, Kansas, United States ⋅ Montana, United States ⋅ Katy, Texas, United States ⋅ Arizona, United States ⋅ Byhalia, Mississippi, United States ⋅ Richfield, Utah, United States ⋅ North Carolina, United States ⋅ Texarkana, Arkansas, United States ⋅ Massachusetts, United States ⋅ Kernersville, North Carolina, United States ⋅ Waco, Texas, United States ⋅ Saginaw, Michigan, United States ⋅ Tupelo, Mississippi, United States ⋅ Indiana, United States ⋅ High Point, North Carolina, United States ⋅ Tulsa, Oklahoma, United States ⋅ Tyler, Texas, United States ⋅ Pompano Beach, Florida, United States ⋅ Sioux Falls, South Dakota, United States ⋅ Topeka, Kansas, United States ⋅ Reading, Pennsylvania, United States ⋅ Chesapeake, Virginia, United States ⋅ Mansfield, Ohio, United States ⋅ Wilmington, North Carolina, United States ⋅ Springfield, Missouri, United States ⋅ South Windsor, Connecticut, United States ⋅ Watertown, South Dakota, United States ⋅ Irwindale, California, United States ⋅ St. George, Utah, United States ⋅ Nevada, United States ⋅ Benicia, California, United States ⋅ Arkansas, United States ⋅ Salinas, California, United States ⋅ San Jose, California, United States ⋅ Pennsauken Township, New Jersey, United States ⋅ Bradenton, Florida, United States ⋅ Paducah, Kentucky, United States ⋅ Delaware, United States ⋅ Parkersburg, West Virginia, United States ⋅ Tampa, Florida, United States ⋅ New Jersey, United States ⋅ Las Vegas, Nevada, United States ⋅ South Bend, Indiana, United States ⋅ South Dakota, United States ⋅ Orlando, Florida, United States ⋅ Walpole, New Hampshire, United States ⋅ New Hampshire, United States ⋅ Vidalia, Georgia, United States ⋅ North Strabane Township, Pennsylvania, United States ⋅ Colorado, United States ⋅ Utah, United States ⋅ Town of Henrietta, New York, United States ⋅ Salina, Kansas, United States ⋅ Pittston, Pennsylvania, United States ⋅ Minnesota, United States ⋅ Cumberland, Rhode Island, United States ⋅ Oklahoma, United States ⋅ Houston, Texas, United States ⋅ Parsons, Kansas, United States ⋅ Edison, New Jersey, United States ⋅ Kentucky, United States ⋅ Marysville, Washington, United States ⋅ San Antonio, Texas, United States ⋅ Mississippi, United States ⋅ Florida, United States ⋅ Tolleson, Arizona, United States ⋅ Rhode Island, United States ⋅ Wichita Falls, Texas, United States ⋅ Illinois, United States ⋅ Norcross, Georgia, United States ⋅ Ohio, United States ⋅ Sylvester, Georgia, United States ⋅ Omaha, Nebraska, United States ⋅ Green Bay, Wisconsin, United States ⋅ Louisiana, United States ⋅ Pensacola, Florida, United States ⋅ Washington, United States ⋅ Santa Maria, California, United States ⋅ Kenosha, Wisconsin, United States ⋅ Tucson, Arizona, United States ⋅ Roanoke, Virginia, United States ⋅ Elgin, Illinois, United States ⋅ Nebraska, United States ⋅ Pocono Township, Pennsylvania, United States ⋅ Saint Charles, Missouri, United States ⋅ Saint Joseph, Missouri, United States ⋅ Phoenixville, Pennsylvania, United States ⋅ New York, United States ⋅ Idaho, United States ⋅ Lafayette, Indiana, United States ⋅ Rock Springs, Wyoming, United States ⋅ Rockford, Illinois, United States ⋅ Pasco, Washington, United States ⋅ Wytheville, Virginia, United States ⋅ Virginia, United States ⋅ West Valley City, Utah, United States ⋅ Sidney, Montana, United States ⋅ Winchester, Virginia, United States ⋅ California, United States ⋅ Portland, Oregon, United States ⋅ Del Rio, Texas, United States ⋅ Missouri, United States ⋅ Westfield, Massachusetts, United States ⋅ Texas, United States ⋅ Vernal, Utah, United States ⋅ Oxnard, California, United States ⋅ Edinburgh, Indiana, United States ⋅ Michigan, United States ⋅ Olympia, Washington, United States

Experience Level(s):
Junior

Field(s):
Customer Success & Support

Workplace Type:
Remote

Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.

Handle inbound requests for assistance in relation to end-user function and hardware requests including, but not limited to, telecommunications, networking programming and general “how to” questions employees may experience while performing daily tasks.

Primary Responsibilities

  • Answer inbound calls, manage email requests and requests logged via Service Desk ticketing solution in a timely and accurate manner while striving to reduce repeat calls for the same issue/user
  • Provide first call resolution to at least 70% of inbound requests
  • Log all requests in the Service Desk ticketing solution
  • Triage requests and determine which can be handled immediately and which need to be passed on for further assistance, then set the handling priority
  • Monitor issues, address user termination, and disable all system access upon receipt of notification
  • Provide on-the-spot training for training related issues
  • Provide systematic updates of circuit outages via ticketing system
  • Provide call backs for items within their range of knowledge which couldn’t be handled previously due to time constraints
  • Ensure imaging systems are online and operating correctly
  • Continually update management staff with information regarding and recurring/abnormal/critical issues
  • Provide weekly rotating on call support, typically solo over the weekends

Job Qualifications

Education:

  • High school diploma or equivalent
  • ITIL Foundations Certification preferred

Experience:

  • 1+ year of experience in a service desk environment
  • AS400 command line and SAP support skills
  • Experience with active directory, Citrix, Microsoft Office and remote support
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Accurate typing of 50 wpm
  • Self-motivated with a sense of urgency
  • Strong analytical and problem-solving skills
  • Strong teamwork and interpersonal skills

Compensation Range:

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. 

($19.33-$24.16)

Working Days:

Shift and hours to be determined.

Working Shift:

Shift and hours to be determined.

Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.

Application Window:

Ongoing

Candidates are encouraged to apply as soon as possible. Old Dominion plans to screen candidates, conduct interviews, and proceed with hiring candidates to meet its business needs, which may result in filling the role before the current anticipated application window closes.

Join the OD Family Today!

As a Full Time member of our Family, you and your family are eligible to receive:

  • Great Health Benefits including a Zero premium medical plan for employee only coverage
  • Vision & Dental
  • Short Term & Long Term Disability
  • Flex Spending Accounts
  • 401k Retirement plan with company match and additional company annual discretionary match opportunity
  • Life Insurance
  • Wellness Program
  • 12 Days Paid Time Off
  • 9 Paid Holidays including a birthday holiday
  • Training and growth opportunities to build a career
  • We prioritize our OD family of employees
  • Ability to advance through our promote from within philosophy
  • National Career Opportunities Available at our 260+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

If you have questions regarding this posting or require assistance with the application process, please click here for contact information.