As a Technical writer in the Technical Documentation team, you will own projects to improve and maintain our documentation, multimedia, and documentation systems.  The team is charged with creating and updating all forms of content related to the installation, operation, and repair of our equipment.

The goal of the team is to create a range of content and content styles to bolster our self service content.  Each piece of content we deliver directly impacts the volume of support calls and puts our customers on a path to self reliance.

This position is ideal for someone interested in content development and technical writing who is experienced in their career and looking to have more ownership of their day to day work and larger projects. 

This position reports to the Senior Manager, Customer Success Excellence.

What will you own:

• Create documentation supporting the installation, use, and troubleshooting of our full line of printers
• Perform systems maintenance for our documentation website hosted in Salesforce Knowledge
• Create diagrams and visual aids to support existing documentation
• Own daily management of task assignments in Jira
• Assist with scoping and planning of future projects and tasks every two weeks
• Fulfill content based requests from Engineering, Product, and Support
• Meet virtually with our Massachusetts-based team to learn about new procedures and products as needed 
• Travel to our Massachusetts or Sweden facility at least two times a year for hands-on training and documentation creation
• Perform other content creation and maintenance tasks as needed
• Any other duties as reasonably required

What you have:

• Engineering or other Technical Degree or Communications Degree with other technical experience
• Minimum 3 Years Technical Writing experience
• Project management experience
• Hands-on technical experience
• Team player who can take a set of instructions and run
• Experience in the full Adobe Suite, specifically Indesign and Illustrator
• Experience with HTML, markdown, Git, or other similar systems and languages
• Basic understanding of 3D printing concepts
• Hybrid working with 3 days from our office in Krakow 

Benefits Highlights for Krakow-based roles:

• Two additional days off (1 for your birthday + 1 extra day)
• Private medical & dental care
• Private life & risk insurance 
• MyBenefit
• Hybrid working model (3 days per week in our Krakow office)
• Employment contract (UoP)

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