The Opportunity

The Manager, Operational Risk and Resilience Management (ORRM) will be part of the Operational Risk and Resilience Programs Team and will be responsible for supporting the development and implementation of global ORRM program elements and the control improvement strategy. The key responsibilities below do not represent a comprehensive listing of job duties that are required for this role. We reserve the right to change duties or assign additional duties at any time.

Key Responsibilities

This position supports the design and implementation of enhancements to Manulife’s Global Operational Risk and Resilience Management program and its underlying components. This includes supporting the development of enterprise-wide processes and guidelines covering risk and control identification, assessment, measurement, monitoring and reporting, and for activities that drive risk control improvements in high-risk business processes, including but not limited to the Risk and Control Self-Assessment (RCSA) program. The position requires subject matter expertise in operational risk and control and proven communication and influencing skills. This position works across multiple businesses, functions, and geographies to promote awareness and execution of ORRM requirements.    

Key responsibilities include, but are not limited to:

• Support initiatives to enhance the Company’s operational risk management methodologies, including risk and control assessments.  

• Collaborate with ORRM colleagues and partners to develop and execute on all required functional roadmaps and priorities.

• Support the evolution of the RCSA program and ensure alignment with risk and resilience outcomes that support OSFI’s E21 Guidelines.

• Support the change management and communications of initiatives of the program.

• Support ongoing activities to drive control awareness and control improvements for the organization’s high risk business processes.

• Support the development of metrics that monitor key control activity performance.

• Ensure continuous and effective line of communication across appropriate Lines of Defense teams.

• Identify opportunities for creating efficiencies within ORRM program’s framework and processes.

• Assist with ad-hoc and monthly risk reporting, memos, and presentations.

• Promote a strong risk culture, influence and gain support from the senior leadership team and segments to support the implementation of the roadmaps and methodologies. Train business unit and functional resources to implement the programs within their areas.

• Support ad hoc requests as assigned.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, are curious, thrive in a collaborative environment, and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

Qualifications

• A background in risk management with a minimum three to five years of progressive work experience in the financial services industry.

• Experience performing, leading, or developing RCSA programs is strongly valued.

• Broad knowledge of financial services/insurance business and functions.

• Strong writing, communication and presentation skills.

• Self-starter with the ability to work independently.

• Highly organized individual with strong time management and organizational skills.

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

• Excellent collaborative and relationship building skills; showing tact and diplomacy in dealing with others.

• Good knowledge and experience with GRC tools (preferably Archer) and related applications.

• Ability to learn quickly and be comfortable with adjusting to ad-hoc changes.

What you will gain from this experience

• Learn how operational risk is managed within a global financial institution.

• Building your personal profile through exposure to building and enhancing risk programs and collaborating with key stakeholders across the Company.

• Gain an appreciation of how the Company is executing on its strategic vision through an operational risk perspective.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-Hybrid

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Toronto, OntarioHybrid

Salary range is expected to be between

$84,375.00 CAD - $151,875.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.