You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Assistant Manager, Claims Services will manage the daily operations of the life claims department, ensuring efficient claims processing and high standards of customer service. This role includes supervising the claims team, resolving complex cases, and supporting process improvements.

Responsibilities:

• Oversee and ensure accurate life claims processing.

• Handle complex claims inquiries.

• Prepare management reports on claims data and performance.

• Implement process enhancements for efficiency.

• Mentor and supervise claims team members.

• Develop training programs for claims staff.

• Ensure compliance with internal policies and regulations.

• Work with other departments to resolve issues and improve service.

Qualifications:

• Bachelor’s degree in business, healthcare management, or related field.

• 5-7 years in life claims processing, with at least 2 years in a supervisory role.

• Relevant insurance claims management certifications are a plus.

• In-depth understanding of life insurance policies and regulatory requirements.

• Good analytical skill and attentive to details to handle claims processing and accurate claims data evaluation

• Strong team management skill

• Strong communication skill and stakeholder management

• With strong customer centricity mindset

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

Job Category:

Claims - Life & Disability

Posting End Date:

30/10/2024