Job Description:

Job Description: Managed Services Front-End Engineer

Position Overview

We are looking for an experienced, detail-oriented, and service-driven Managed Services Front-End Engineer with strong expertise in Salesforce Commerce Cloud (SFCC) and hands-on experience with Storefront Reference Architecture (SFRA).

In this role, you will be responsible for supporting, enhancing, and optimising high-performance, scalable, and visually engaging eCommerce storefronts for enterprise clients. You will work within a managed services environment, handling front-end development, production support, issue resolution, minor enhancements, performance improvements, and ongoing platform maintenance.

The ideal candidate should have strong technical skills in SFCC front-end development, a customer-first mindset, excellent troubleshooting capabilities, and the ability to work in a dynamic environment with defined SLAs and shifting priorities.

Key Responsibilities

SFRA-Based Front-End Development

• Build, customize, and maintain modular, reusable front-end components using the SFRA framework.
• Customize and extend SFCC templates using ISML, JavaScript, jQuery, SCSS, Page Designer, and other front-end assets.
• Translate UI/UX designs into responsive, interactive, pixel-accurate, and visually consistent web interfaces.
• Use the Bootstrap framework to deliver mobile-first and responsive eCommerce experiences.
• Integrate UI components from established design systems while ensuring scalability and maintainability.
• Maintain visual consistency, usability, and reusability across all customer-facing pages.
• Ensure cross-browser compatibility across major browsers and devices.
• Follow accessibility standards including WCAG and ADA guidelines.

Managed Services, Support, and Maintenance

• Provide front-end support for SFCC-based eCommerce platforms in a managed services model.
• Investigate, troubleshoot, and resolve production issues related to UI, templates, styling, scripts, responsiveness, and page rendering.
• Work on incident tickets, service requests, change requests, and minor enhancements within agreed SLAs.
• Perform root cause analysis for recurring front-end issues and recommend long-term fixes.
• Support regular deployments, hotfixes, releases, and post-deployment validations.
• Monitor and improve front-end performance, usability, and customer experience.
• Collaborate with client teams and internal stakeholders to clarify issues, provide updates, and ensure timely resolution.
• Maintain clear documentation for fixes, enhancements, known issues, and technical changes.

Collaboration, Standards, and Quality Control

• Work closely with UX/UI designers, back-end developers, QA engineers, business analysts, and client stakeholders.
• Participate in requirement discussions, impact analysis, and technical solutioning for front-end changes.
• Support code reviews and ensure adherence to SFRA and front-end development best practices.
• Mentor junior developers and help improve overall code quality within the team.
• Follow coding standards, version control practices, release processes, and change management guidelines.
• Ensure all front-end deliverables are tested for responsiveness, accessibility, browser compatibility, and performance.

Technical Responsibilities

• 4–7 years of experience in front-end development.
• Minimum 2–3 years of hands-on experience with Salesforce Commerce Cloud, preferably using Storefront Reference Architecture.
• Strong command of HTML5, CSS3, SCSS, JavaScript ES6+, jQuery, and component-based development.
• Proficiency in ISML templates, SFRA architecture, Page Designer, and JavaScript controllers.
• Experience in building responsive and mobile-first interfaces using Bootstrap.
• Knowledge of JavaScript frameworks such as React is preferred.
• Strong understanding of SFCC cartridges, templates, scripts, content slots, assets, and storefront customization.
• Experience with front-end performance optimization techniques such as:
  • Lazy loading
  • Code splitting
  • Image optimization
  • Critical CSS management
  • Minification and bundling
• Proficiency in Git for version control and collaborative development.
• Experience with Webpack, NPM, and front-end build tools.
• Ability to troubleshoot complex front-end issues across devices, browsers, and environments.
• Experience working with third-party integrations, analytics tags, payment widgets, marketing tools, and personalisation components is a plus.
• Understanding of Agile delivery, ticketing tools, and support workflows such as Jira, ServiceNow, Azure DevOps, or similar platforms.

Core Competencies

• Strong analytical and problem-solving skills with the ability to debug complex issues quickly.
• Excellent communication and interpersonal skills.
• Ability to work effectively with cross-functional and distributed teams.
• Strong ownership, accountability, and commitment to quality.
• Ability to manage multiple tickets, priorities, and deadlines in a fast-paced managed services environment.
• Customer-focused mindset with a commitment to service excellence.
• Proactive approach to identifying risks, performance issues, and improvement opportunities.
• Ability to mentor peers, share knowledge, and contribute to team capability building.
• Detail-oriented with a strong focus on maintainable and scalable code.

Preferred Qualifications

• Salesforce Commerce Cloud experience in a managed services or production support environment.
• Salesforce JavaScript Developer Certification is a plus.
• Experience with Headless Commerce architectures or Progressive Web App frameworks.
• Familiarity with SFCC Business Manager configuration.
• Experience supporting international eCommerce websites across multiple locales and currencies.
• Knowledge of SEO best practices for eCommerce storefronts.
• Experience with accessibility testing tools and performance audit tools such as Lighthouse.
• Immediate joiners or candidates with short notice periods will be preferred.

Qualifications

• BE / B.Tech / MCA or equivalent technical qualification.
• Proven experience working with Salesforce Commerce Cloud.
• Strong front-end development background with hands-on experience in SFRA.
• Proficient in troubleshooting issues related to Salesforce configuration, customizations, integrations, and storefront behavior.
• Ability to adapt to a dynamic and fast-paced environment with shifting priorities.
• Experience working with Indian and global clients in an Agile or managed services delivery model will be an advantage.

Good to Have

• Exposure to eCommerce domains such as retail, fashion, luxury, FMCG, consumer goods, or B2C commerce.
• Understanding of CI/CD pipelines and deployment workflows.
• Experience with monitoring tools, logging tools, and defect management processes.
• Basic understanding of back-end SFCC development concepts.
• Ability to contribute to continuous improvement initiatives, reusable component libraries, and support automation.

Location:

DGS India - Bengaluru - Manyata N1 Block

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent