The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the Team:

Our Technical Support team is a group of skilled professionals dedicated to providing exceptional service and solutions to our customers. The team combines technical expertise with a passion for customer satisfaction. With a commitment to proactive problem-solving and continuous improvement, we aim to guarantee that each customer interaction results in satisfaction and instills confidence in our services.

Where you come in:

• You will respond to customer product inquiries via telephone or in written internet-based email and chat sessions.
• You will resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• You must have People skills and technical product knowledge and expertise critical to responding to daily customer-centric activities. 
• You must communicate with customers in a professional and courteous manner.
• You will troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
• You will document customer information and recurring technical issues to support product quality programs and product development. You are required to follow standardized, routine methods, under immediate supervision.
• You will be assigned tasks routine in nature and expectation is to follow pre-established guidelines and procedures.

What makes you successful:

• You should be able to work flexible hours on a rotating schedule including evenings, holidays and weekend. Overtime may be required.
• You should have an ability to work as a team player within a department as well as with other departments.
• You should have good customer service skills.
•  You should be good verbal and written communication skills, including effective listening skills and ability to communicate accurately and effectively in person, over the telephone, through email and other business correspondence.
• You should have an ability to retain detailed information.
• You should have an ability to solve problems.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

#LI-Hybrid

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.