Paragon is an embedded integration platform for SaaS apps - we enable companies to build products that integrate with the SaaS ecosystem. Step in as our Director of CX to shape how we delight customers at every stage, and be a driving force in defining the future of connected software.
As our Director of Customer Experience, you’ll define the vision for how our customers interact with us from day one, then build and inspire the teams that deliver on that vision. You’ll oversee Support, Customer Success, and Solutions—including Technical Support Engineers (TSEs), Solutions Engineers (SEs), and Customer Success Managers (CSMs)—ensuring they have the tools, processes, and mindset to excel. Working cross-functionally with Product, Engineering, and Operations, you’ll develop data-driven strategies that drive retention, satisfaction, and growth.
If you thrive in a fast-paced environment and enjoy taking full ownership of building scalable processes, this role is for you. You'll work with us in our office in West LA, or if you're currently based somewhere else in the US, we can sponsor your relocation to Los Angeles.
Paragon is an embedded integration platform for SaaS apps - we enable companies to build products that integrate with the SaaS ecosystem. With Paragon, software companies can integrate with hundreds of different SaaS apps in minutes while providing their customers with a seamless, unified integration experience. Our vision is to build the connecting layer for all software that enables every application in the world to work together seamlessly.