Posted:
12/23/2024, 12:14:14 PM
Location(s):
California, United States ⋅ Glendale, California, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Sales & Account Management
Forest Lawn has always attracted unique and exceptional individuals; those who aren’t satisfied with simply building a career, but want to go home at the end of the day knowing they’ve made a profound and positive difference in people’s lives. If this sounds like you, take a look at our job openings....We may have your next GREAT OPPORTUNITY!
COMPENSATION
Annual Minimum - Maximum$100,000.00 - $135,000.00POSITION SUMMARY
Our Information Center is looking for a Call Canter Analyst to join our team! The position provides technical, analytical and administrative support for the Information Center, currently comprised of AWS (telephony), 8x8, Salesforce, and Playvox WFM. Performs operational monitoring, data analysis, and quality assurance to assess the customer experience during their interaction with the call center employees in order to make recommendations to management for improvements.
WHAT YOU'LL BE DOING
REQUIRED QUALIFICATIONS
PREFERRED QUALIFICATIONS
COMPETITIVE BENEFITS
Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.
DRUG TESTING POLICY
Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.
E-VERIFY STATEMENT
Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates.
For up-to-date information on E-Verify, go to https://www.e-verify.gov/employees/e-verify-overview.
FAIR CHANCE INITIATIVE FOR HIRING ORDINANCE
Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Website: https://forestlawn.com/
Headquarter Location: Glendale, California, United States
Employee Count: 501-1000
Year Founded: 1906
IPO Status: Private
Industries: Leisure ⋅ Retail