Service Delivery Ops analyst

Posted:
9/4/2024, 4:34:27 AM

Location(s):
Haryana, India ⋅ Gurugram, Haryana, India

Experience Level(s):
Mid Level

Field(s):
Operations & Logistics ⋅ Sales & Account Management

Skill required: Order to Cash - Collections Processing
Designation: Analyst
Qualifications:Any Graduation
Years of Experience:3-5 Years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Execute processes related to Order to Cash with a focus on efficiency, first-time quality and overall continuous process improvement.
What are we looking for? • Graduate of Finance-related or Business course • At least 3-6 months of Order to Cash experience or in any F&A tower is preferred • Experience in any of skills below is preferred but not required ? Sales, Billing, Cash Application, Manage Contracts, Credit Management, Collections, Reconciliations • Able to communicate well in English for verbal and written forms • Experience in accounting ERP an advantage • Analytical and fact-based decision-maker • Ability to quickly identify issues and risks and provide recommendations • Experience in team interactions and facilitation • Able to perform analysis of data and tasks of medium to high complexity • Experience in handling resolution of customer’s queries and concerns ? respond to queries (voice and query capability) • Moderate to no travel depending on project involvement. • Work hours at night. • Overtime and On-Call may be required. • Client holidays are observed instead of Philippine or local holidays. • Daily RTO during training and knowledge transfer until stabilization
Roles and Responsibilities: • Manages and execute one of the Order to Cash sub-processes i.e. collections, billing, cash applications, order management and credit management • Support to maintain and improve service performance metrics reports, as required. • Provide status of work in process, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions • Provide quality, cost effective service while looking at ways to contribute to process improvement • May provide ad-hoc analyses and summaries of information as requested

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing