Purpose Statement:  In this role, the focus is on coordinating customer expectations with organizational objectives by developing schedules that align with both stakeholder requirements and feasibility, ensuring a balance that enhances customer satisfaction while meeting organizational goals.

Key Job Accountabilities:

• Customer demand receipt and order acknowledgment.
• Creation of what-if scenarios to simulate demand change impact.
• Create and maintain a feasible Master Production Schedule, and liaise with Production Planning to execute a plan which results in product shipping on-time.
• Highlight and escalate any area of the business which may impact Customer Service Excellence with regard to product delivery.
• Able to resolve challenges through standard policies and procedures with general guidance

Education/Experience Qualifications:

• Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or equivalent work experience.

Other Qualifications:  

• Employee must be self-motivated with the ability to work independently and in a team environment. Employee must possess good written and oral communication, organizational and troubleshooting skills.
• The ability to take a proactive approach, and take ownership for all activities related to the success of the Focus Factory in order to ensure successful operations.
• Employee must work safely at all times and maintain confidentiality of all company and customer information.
• Must have computer experience with Google Workspace or Microsoft Word, Microsoft Excel, and the ability to learn Plexus Data Collection and MRP/ERP systems. General office equipment and materials.

Physical Requirements:  

• N/A

Travel Requirements:  

• Less than 40%

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.