The Opportunity

The Senior Platform Technical Analyst will be part of the Global Actuarial IT Support (GAITS) and will be responsible for providing leadership to the service and support to the Actuarial Business, Systems and Platforms. We are looking for someone with strong analytical skills and solid operational & vendor management experience to support the IT needs and requirements, non-production and production fixes of the application. The candidate should have solid experience and acumen to provide expertise and lead continuous improvements. The candidate must have strong interpersonal skills, working with stakeholders and support teams across the globe.

Have the skills and experience for the job? Learn more about it below!

Position Responsibilities:

• Lead and mentor Platform Technical Analysts and teammates, both onshore and offshore, ensuring consistent support and service delivery
• Act as regional point of contact for stakeholders, aligning platform operations with business needs
• Provide oversight into GAITS’ support on infrastructure upgrades, issue resolution, and performance improvements
• Provide leadership coverage across shifts and during critical incidents
• Ensure system checks and platform component upgrades are properly performed
• Provide leadership for the team in providing 1st level support for infrastructure-related issues, performing root cause analysis and implementing solutions to prevent recurrence
• Leverage on the catalogue of scripts and solutions to solve known issues regarding configuring, provisioning, and maintaining software/platform
• Ensure that infrastructure solutions comply with security standards and regulatory requirements
• Collaborate with other teams to provide application monitoring strategy
• Maintain comprehensive and up-to-date documentation of infrastructure configurations, processes, and procedures
• Collaborate with Manager to provide feedback on team members to enhance skills and ensure consistent achievement of business targets
• Support performance management processes and engagement initiatives that drive increased effectiveness and contribute to a high-performing team
• Partner with Actuarial Systems Director to develop and execute strategies for managing value-added initiatives
• Primarily work on Asia time, with flexibility to adjust to meet with the global team and support weekend deployments or production requirements
• Amenable to work in UP Ayala Technohub (Quezon City)
• Amenable to work on a hybrid set-up (3x a week onsite)

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related course
• Minimum of 5 years’ experience in supporting applications in production environments running on Windows
• Knowledgeable on the following: Microsoft Azure, Windows Servers, network troubleshooting
• Knowledgeable any Service Management Tools (Service Now, SM9, etc)
• Knowledge and application of change & release management, ITIL4 & project management
• Relevant experience working in DevOps organizations
• Scripting skills in languages such as Python, Bash, or PowerShell
• Knowledge of networking, security best practices, and infrastructure monitoring
• Understanding of software development lifecycle
• Understanding of how technology supports Manulife business strategy

Preferred Qualifications:

• Collaborative attitude, willingness to work with team members
• Constantly learns from both success and failure
• Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
• Good organizational, multi-tasking and time management skills
• Strong drive to ensure you meet defined service targets and Service Level Agreements
• Ability to maintain the highest level of ethical conduct in safeguarding sensitive, confidential, financial, HR company information
• Ability to work independently and as part of a team

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid