ResQ was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their 🛠 repairs and maintenance, empowering them to focus on their customers.

Repair and maintenance is the heartbeat of any restaurant's operations, yet the existing management methods are complex, expensive, and time-consuming. With ResQ, restaurants can simply get connected to qualified service providers, submit jobs, track progress, and pay, all in one place.

We are trusted by the world's leading restaurant brands and are venture-backed by top-tier global VCs - and we are just getting 🚀 started!

Hello 👋 Future ResQer! 

ResQ was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their 🛠 repairs and maintenance, empowering them to focus on their customers.

Repair and maintenance is the heartbeat of any restaurant's operations, yet the existing management methods are complex, expensive, and time-consuming. With ResQ, restaurants can simply get connected to qualified service providers, submit jobs, track progress, and pay, all in one place.

We are trusted by the world's leading restaurant brands and are venture-backed by top-tier global VCs - and we are just getting 🚀 started!

As a Senior Growth Product Manager joining ResQ, you will be responsible for building out our new product offerings focused on driving revenue for the SMB skilled trades. ResQ has just begun our journey exploring revenue products, including credit offerings for participants of our two-sided Marketplace business. As the growth PM, you play a pivotal role in ensuring adoption and growth of these products for customers, and creating the systems and frameworks to make them successful in the long-term.

We understand that joining a team is one of the most important choices you make, and adding a team member is one of the most important choices we’ll make. We want you to get to know us, and we want to understand how you approach problems, learn, and what motivates you.

What you will do:  

• Define and Drive Product Roadmap: Develop and own the strategic roadmap for growth-oriented tools focused on revenue generation for SMB skilled trades (e.g., electricians, plumbers). Work closely with executive leadership to align product goals with ResQ’s mission and market opportunities.

• Product Growth and Engagement: Design features that enhance engagement, retention, and acquisition for SMB tradespeople on the ResQ platform. Develop initiatives to increase revenue opportunities and improve user experience for skilled trades professionals.

• Market and User Research: Conduct ongoing market analysis to understand customer needs, industry trends, and competitive dynamics. Gather and interpret insights from SMB skilled trades, identifying pain points and opportunities for ResQ to deliver value.

• Cross-Functional Collaboration: Partner with engineering, design, sales, and customer success teams to ensure alignment and to drive execution. Champion the product vision and advocate for features that benefit both the end-user and the company’s business objectives.

• User Onboarding and Experience Optimization: Design and implement seamless onboarding experiences, ensuring that SMB tradespeople can quickly understand, adopt, and benefit from ResQ’s tools. Lead initiatives to simplify processes and drive product adoption.

• Analytics and Performance Metrics: Define and track KPIs, focusing on product adoption, user retention, and revenue growth. Use data to inform decisions, iterate on features, and optimize the product experience for skilled trades professionals.

• Revenue Growth and Monetization: Identify monetization opportunities within the product and develop strategies to capture and maximize revenue. Lead experiments and feature rollouts that drive direct revenue growth while delivering value to SMB skilled trades.

• Stakeholder Communication: Regularly update stakeholders on progress, milestones, and key achievements. Communicate product vision, strategy, and outcomes effectively to all relevant internal and external parties.

Who You Are:  

• You have 5+ years of Product Management experience, preferably in growth-focused roles, taking complex products from conception to successful launch outcomes

• 7+ years of work experience in fast-paced work environments

• Nice to have: A background in FinTech, Credit, and/or Payments products

• You are analytical, and can make strategic, data-driven decisions. You have experience using analytical tools (like Looker, Amplitude, etc.) frequently and consider yourself a data pro!

• You have experience developing a multi-quarter strategy and roadmap to grow and scale your product

• You are a good communicator, with proven ability to gain buy-in from critical stakeholders

• You are curious and dig in to understand the root cause of problems

• You are known as a top performer and contributor, and add value to your team

Nice To Haves:

• Experience working on software products related to Marketplaces or Restaurant Tech

• Highly proficient in data analytics tools, including pulling data via SQL, Python, etc.

How you will do it:

• A self-starter: You wake up, form a plan, and get going!

• Practice Extreme Ownership - including exhibiting a bias for action, a deep desire to understand all parts of our business, including our customers, and partners; taking risks, adapting and learning till you succeed; a mindset to persevere!

• Be open to feedback; listen, learn, and iterate. We’re all One Team!
  

What to expect as a candidate:

While we are never perfect, we have aimed to build a process that fosters fairness and helps to minimize bias, this includes structured processes and interviews. Our goal is that everyone interviewed has a positive experience, regardless of the outcome.

Stage 1️⃣:  Send us your resume and a note about how your story connects to ours. Feel free to focus on what you have learned rather than just a list of responsibilities. Tell us your story! We’ll aim to tell you quickly if it is not the right fit so you are always informed.

Stage 2️⃣: Successful candidates will meet with our Talent lead. It will be standardized to keep things fair but also with enough room to show your uniqueness. We’ll communicate the salary range now for full transparency. If you like us and we also think there is a fit, we’ll invite you to the next stage.

Stage 3️⃣: A virtual interview with the Head of Product. Be prepared for more in-depth questions about your experience and skills.

Stage 4️⃣: This round will be a deep dive interview with the Hiring Manager, someone from our engineering team as well as our finance team. 

Stage 5️⃣ : This round will be a case study that we will ask you to prepare prior to the interview. We will ensure you have adequate time to prepare prior to scheduling you in for this round. 

Stage 6️⃣: This is the final stage in the interview process and we will ask you to meet with our CEO, KJ. This will be an informal meeting and will give you an opportunity to learn more about ResQ’s vision and mission. KJ will also ask you some more questions and he will, of course, be able to answer any additional questions you might have.

Want to learn more? 👀 Keep Reading!

We are a mission-driven team and have a big vision to revolutionize the service industry. While on that journey, we recognize that building a startup is very hard. Turning vision into reality in a fast-growing environment takes superhuman efforts and is often one of the most difficult, yet rewarding, things one can do.

We do our best to ensure transparency during all stages of the interview process but we realize it's a lot of information 📚 to take in at once so we wanted to centralize everything to make it easier for you to navigate through. We have created a Talent Notion page which will help you learn more about us during the recruitment process.

We are spilling the Tea 🫖 on all things ResQ, click here if you want access to the inside scoop 💬 Tell your friends, because sharing 🫶 is caring 🧡

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ResQ strongly believes that diversity of experience, perspectives, and background will result in a better environment for our employees and a better product for our users. ResQ is an equal opportunity employer. We do not discriminate against applicants based on race, colour, religion, sex, national origin, or disability, or any other status or condition protected by Ontario or local law. ResQ is committed to workplace diversity and will provide accommodation to applicants with disabilities throughout the hiring process.

Not Sure You Meet all the Requirements? We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!