Job Details

You will be working as a Service Operation Excellence in Johnson Controls, partner with Service team with a focus on high quality Service sales and Service result delivery. You will collaborate with Taiwan service team and to ensure overall order process in compliance and target achievement, for channel business growth in Johnson Controls Taiwan.

What you will do

1. As Service Operation Excellence. you need to engage in data analysis in related Service project, offer daily service sales figure update with variable revenue reporting, forecasting; analyze figure changing reason and figure out the risk mitigation action plan and close loop task monitor.

2. Communicate customer request delivery arrangement with dealer periodical target driving, providing on time channel dealer performance status and relative analysis.

3. Engage in dealer contract management process with necessary review and approval process, follow internal risk control requirement with proper coordination with customer and sales team, manage
order and contract effective and archiving properly.

4. Be able to work with multi-task with time pressure efficiently with minimal supervision and identify potential problems and initiate actions to resolve using professional commercial concepts, company policies and procedures while always remaining customer oriented.

5. Any other urgent task assigned from management.

What we look for

· Bachelor Degree, preferably in business management or commercial background;

· More than 5 years working experience in Customer Service management and Service support process with strong commercial sense in multi-national companies, with finance knowledge will be a plus.

· Good data understanding, have solid data analysis skills, salesforce, and SAP experience is expected.

· Good communication skill, open and collaboration, dedicate attitude on the work with a strong willing work under pressure

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