Posted:
3/11/2025, 5:00:00 PM
Location(s):
California, United States ⋅ New York, New York, United States ⋅ New York, United States ⋅ San Jose, California, United States
Experience Level(s):
Senior
Field(s):
Product
Workplace Type:
Hybrid
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
Onboarding, Servicing & Merchant ReportingJob Description:
Meet the Team
You will be joining the Enterprise PSP Group, and the Enterprise Platform Experiences (EPE) product delivery division. This is a team of Product Managers with varying background experiences and tenures, who are responsible for the vision and strategy of their own domain areas, as well as identifying how multiple domains can work together efficiently on larger scale initiatives. The EPE team includes Onboarding, Servicing, Reporting, Treasury Services, Pricing, and more. Collectively this division is responsible for business-critical product delivery that helps achieve aggressive margin targets and complex operational outcomes. Your most essential partners will be Engineering, Operations / Support, and merchant-facing roles like Customer Success.
What you need to know about the Role
We are looking for an experienced Product Leader who will be able to identify what is working and what is not and put forward a product vision to leap forward – not just make small enhancements to a smooth product stack. There is room to innovate, shift paradigms, and bring rigor to our ways of working. You will be the people leader for an existing team, with the leverage to hire or reorganize as necessary based on your calibration of talent, fit, and business need.
How you will make an Impact
This Product Director will need vision, strategy, and the ability to bring many people along on that vision to ensure that it delivers value within each 6-month increment. We’re looking for someone who has experience as the manager of junior and senior Product Managers – a large component of your impact will be through coaching. Your vision and strategy for up leveling a mature product & technical area to meet new business needs will be your differentiator.
Day to Day Responsibilities
You will be responsible for 3 domains: Onboarding, Servicing, and Merchant Reporting. Each of these areas have multiple apps or products involved, and play an essential role in Braintree, the Enterprise PSP platform. You will be expected to:
Interface with stakeholders at the Sr. Director and Executive levels
Make prioritization decisions to ensure that capacity and time is spent on work that leads to the most important business outcomes
Build relationships across Engineering, Sales, Customer Success, other Product leaders, and critical external vendors to foster collaboration and alignment
Manage incidents or other business-critical events that require senior Product leadership oversight – ensuring swift remediation and lessons learned that lead to better products and platforms in the long run
Hire, coach, and develop the product managers within your team
What you need
5+ years’ experience as a manager of Product Managers
5+ years working on platforms with multiple apps, complex data, and problems to solve at scale – everything is large-scale for Large Enterprise!
Excellent communication skills on technical and non-technical subjects, for audiences from executives to recent-college grads
MBA or other professional degrees a plus, but not a requirement. The right candidate has proven leadership experiences, not only qualifications.
A strong desire to lead through high ambiguity and fast-paced change
A backbone to prioritize and make the right decision about what to do and not do with limited capacity on an ongoing basis
A proven track record developing people so that they grow into the next leaders that we need
A curiosity and genuine interest in the intricacies of how merchants get value from PSP platforms – experience working in Payments a plus, but not a requirement.
**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.
Additional Job Description:
Subsidiary:
PayPalTravel Percent:
0-
PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is
$118700 to $246290For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
Notice to Applicants and Employees who reside within New York City. Click here to view the notice.
Website: https://www.paypal.com/
Headquarter Location: San Jose, California, United States
Employee Count: 10001+
Year Founded: 1998
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: E-Commerce Platforms ⋅ FinTech ⋅ Mobile Payments ⋅ Transaction Processing