We’re looking to hire a Customer Support Associate to join our team in Guadalajara, MX.

What You’ll Be Doing:

• Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.

• Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.

• Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.

• Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.

What We're Looking For:

• Typically requires a 3-year degree and 2–4 years of experience or High school graduate with equivalent related experience.

• 1–3 years of customer service experience in a similar field.

• Intermediate knowledge of Microsoft Excel.

• Ability to communicate fluently in English.

Work Arrangement:

• Hybrid: 3 days in office/2 days work from home

What's In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus

• 40% vacation premium

• 12 vacation days plus 2 floating days

• Vision and Dental Assistance

• Life Insurance

• Healthcare Insurance

• 10% Food/Pantry Vouchers

• Restaurant Vouchers

• 13% Savings Fund

• Access to Arrow’s Employee Discount Program

• Growth Opportunities, and more!

Apply now!

#LI-HN1

$15,500.00 - $19,500 MXN Monthly