Summary

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail & On-Line Selling:
Represents the brand to clients. Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Job Description

A BUSINESS DEVELOPER

• Achieve sales targets, quantitative and qualitative goals and KPIs
• Deal with and report all situations regarding client requests and complaints to the Management Team
• Provide high quality feedback regarding clients to the Management Team
• Closely work with stock team to ensure product availability and meet client requests
• Keep informed on market, fashion trends and business environment

A BRAND PROMOTER (CLIENTS)

• Inspire clients by embodying the Balenciaga behaviors
• Ensure seamless execution of the omnichannel client journey
• Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed
• Give tailor-made advice, listen to clients’ expectations and answer requests
• Maintain display and organization of all areas respecting the visual merchandising standards
• Execute product presentation guidelines
• Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values
• Create and update the client portfolio and follow up through Luce app
• Engage the clients by building authentic and long-term relationships, from the welcoming moment to after-sales assistance
• Follow the guidelines provided by HQs regarding the client journey and loyalty program

A TEAM PLAYER

• Consistently provide the highest level of professionalism and expertise in all behaviors including communication and teamwork
• Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach
• Facilitate teamwork in all situations by assisting colleagues to provide client experience and achieve goals
• Participate in achieving sustainability goals

A PROCESS SUPPORTER

Can perform regular FOH activities and key BOH duties without ongoing supervision

• Process client transactions at the cash desk (in-store and distant sales, M-xstore)
• Promote and execute omnichannel services in store
• Receive and process store deliveries
• Prepare and organize deliveries and shipments to clients
• Execute and follow up on all processes related to Retail Excellence (front, back of house and team)
• Contribute to front and back of house operations (stock control and inventories)

Depending on store organization, can also support

AFTER SALES  

• Execute omnichannel after sales policy providing the highest standards and follow up on the administrative side
• Constantly provide feedback to Store Director / Operations Manager

Internal Key relationships

Store Management

Store Sales Team

Store BOH Team

Retail Manager

Client Engagement Team

VM Team

Accounting

Key Experiences

If promoted internally: S/He has successfully completed Balenciaga onboarding path and Omnichannel Client Journey training.

S/He has successfully completed 1 year experience as Sales Associate

If hired externally: S/He has demonstrated relevant previous sales experience with a minimum of 2 years

Job Type

Fixed Term (Fixed Term)

Start Date

2024-09-22

Schedule

Full time

Organization

BALENCIAGA FASHION SHANGHAI CO. LTD