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Provide guidance and direction to location leadership in order to effectively and profitably manage the business, finances, marketing, customer growth, and people resources. Provide direction and assistance with short-term planning as well as the achievement of annual sales revenue, production targets, and Profit & Loss (P&L) goals. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manages location management at multiple locations and multiple lines of business within the Funeral Home industry.

JOB RESPONSIBILITIES 

Business and Financial Management

• Work with Market Leadership to understand long-term and short-term business goals and operational priorities in order to provide guidance to location leadership
• Provides advice, guidance, and approves annual business plans, budgets, financial, production, and revenue goals 
• Accountable for monitoring and achieving annual financial goals within Area of Responsibility (AOR)
• Responsible for transferring financial knowledge and how daily activities impact financial outcomes to location leadership to facilitate making appropriate sustainable business decisions
• Approve expenditures and invoices
• Provides marketing, advertising, community, and customer guidance to location leadership
• Leverages corporate and market resources to expand brand and product awareness in order to increase sales and market share
• Develop and implement plans to improve customer satisfaction index and on-line community reviews 
• Resolves complex problems providing resolution guidance to location leadership and empowering accountability
• Assure the location’s operating practices comply with applicable federal & state regulations and Company policies
• Assure safety, quality control, and compliance standards are adhered

Collaboration and Communication             

• Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancements
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements 
• Develop and implement communication plans for key initiatives and change management
• Oversee implementation of initiatives and manage change providing leadership and guidance as needed.
• Responsible for communicating long-term strategy and annual goals to location leadership; assist staff with further cascading and messaging

People Development           

• Develop a strong, trusting, empowered, and reliable team
• Understand team members career aspirations and provide assignments to develop skills and/or close gaps
• Constructively address issues and provide tangible and appropriate feedback
• Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover
• Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration   
• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
• Establishes pay, recommends pay increases, special pays, and career advancements
• Discipline staff as necessary
• Writes development plans to close behavior or skill gaps
• Collaborates with Human Resources throughout discipline, development, and termination processes
• Recommends and discusses terminations with Market Leadership 

MINIMUM REQUIREMENTS

Education

• High School Diploma or equivalent required
• Technical schooling diploma Funeral Services/Mortuary Science preferred
• Bachelor’s degree in Mortuary Science where required by state law
• Pursuing an Associate’s Degree in Finance, Marketing, Business or related discipline strongly preferred

Certification/License

• Applicable state Funeral Director licensure required

Experience

• At least eleven (11) years industry experience with progressively increased customer facing responsibilities with
• At least six (6) years experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

• Knowledge of industry competitive pricing, demographic patterns, and market competition
• Knowledgeable in Financial and Business acumen
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
• Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint

Work Hours

• Working beyond “standard” hours as the need arises
• Travel up to 75%

Postal Code: 28112

Category (Portal Searching): Operations

Job Location: US-NC - Monroe