PURPOSE AND SCOPE:

Member of the HR Shared Services team responsible for leading the team of in-country HR Managers who will manage, implement, and execute HR programs and practices, collaborating withal stakeholders, meeting service deliverables and quality and ensuring team adherence to all KPI’s, SLAs, Compliance, Legal, Human Rights, and Labor requirements.  

PRINCIPAL DUTIES AND RESPONSIBILITIES:  

• Ensures the teams are appropriately applying HR policies and employee programs fairly, consistently, and in accordance with Company core values, mission, policies, and labor laws. Policies and programs may include Compensation, Benefits, Recruiting, Learning & Development, Employee Engagement, Retention and HR administrative strategies.  
• Assists with evaluation of business requirements as requested in collaboration with Strategic HR Business Partners and Center of Excellence teams to ensure communication, implementation, and support of any fully approved program or process can be done effectively. Ensures teams provide appropriate service of such programs and processes and has appropriate feedback mechanisms. 
• Addresses concerns of a diverse scope and demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Ensures quality of problem/resolution responses and investigations to safeguard the uniform and equitable treatment of employees. 
• Supports the application of union contract requirements and may participate in the negotiation process.
• Partakes in or directs the appeals process.
• Continuously assesses quality of procedures, SOPs and SLAs and implements changes as necessary to ensure client satisfaction. 
• Uses data tools and people related metrics to diagnose and identify trends and develop proactive steps to avoid recurring issues. This includes the team usage of case management and documentation measures.
• Stays current on employment and labor practices.
• Responsible for team management including performance, hiring, retention, staffing levels, performance appraisals, coaching and development opportunities.
• Normally receives little instruction on day-to-day work, general instructions on new assignments, and can manage multiple and conflicting priorities.
• Performs other related duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position requires approximately 10% to 50% travel.

SUPERVISION:

• This position has direct reports.

EDUCATION AND REQUIRED CREDENTIALS:

• Bachelor’s Degree; Advanced Degree desirable or an equivalent combination of education and experience

EXPERIENCE AND SKILLS:

• Has 7+ years of progressive experience directly in Human Resources with a broad understanding of European employment law and HR programs such as compensation and benefits, talent acquisition, learning and development, and HR administration.

• Demonstrated ability to be an agent of change. Must be able to manage multiple and conflicting priorities.
• Is resilient and can navigate challenging or difficult situations with the ability to hold crucial conversations. 
• Collaborates at all levels through listening, sharing, and building upon ideas, challenging others’ ideas respectfully, compromises and adapts in order to achieve common goals that are the best interests of the organization and the teams involved.
• Competence in software applications relating to human resources such as case management systems and Workday is preferred along with the suite of Microsoft Office products. 
• Demonstrates excellent communication skills - both written and verbal including English
• Can work independently and can manage multiple and competing priorities.
• Has strong business acumen in addition to Human Resources skills.
• Has an unquestionable commitment to confidentiality, integrity, and privacy.

Healthcare experience a plus.