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Meow Wolf opens portals of possibility. Come as you are! 

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration.  Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.  

We share a strong commitment to Belonging through our values of: 

• Collaborative Creativity: We believe the act of creating together amplifies possibilities.

• Provocative Playfulness:  We celebrate the unexpected because it is the doorway to discovery.

• Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.

• Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in.

• Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on….

Job Description:

The Facilities Manager will oversee the operation of the department under the supervision of the Director of Exhibition and Facility. They are responsible to strategically schedule staff in areas of facility maintenance, building operations, upgrade projects,  custodial and trades to effectively ensure a smooth operation of the facility and document repairs and duty cycle inspections within the Meow Wolf CMMS.  This includes daily and weekly infrastructure rounds, cleaning schedules, as well as determining and scheduling preventative maintenance, Fire Life Safety inspections, renovation projects, and safety inspections. Safety is a primary focus of this individual that will ensure that staff are using appropriate PPE and working safely.

Additionally, the Facilities Manager is in charge of a budget and must have computer prowess (spreadsheets tracking and CMMS software), negotiate with outside vendors and contractors. Ideal candidates have great people skills, communication skills, strong familiarity working with building systems (HVAC, plumbing, electrical) and construction as well as an interest in the immersive arts. 

How you will do it…

• Create an effective maintenance and inspection routine for the facility and custodial staff to strategically ensure the site is fully functional, clean and ready for an immersive guest experience on site.

• Directly supervise and inspire all facility maintenance personnel and activities including performance feedback, setting work priorities and goals, scheduling, hiring, training, promotions, and employee engagement

• Ensure compliance with all local and federal health, safety, and building codes and maintain accurate records 

• Track all warranty, assets, maintenance and inspection routines within the corporate CMMS

• Manages HVAC needs ensuring proactive duty cycles are maintained. 

• Contract and manage Meow Wolf building services such as utilities, shredding services, waste management, elevator maintenance, Fire Alarm Monitoring Systems, fire suppression, life safety systems, etc.

• Coordinate maintenance of all building systems including HVAC, Plumbing, Electrical, water, generator, etc.

• Ensure quality access to first aid supplies, AED fully operational, fire extinguishers.

• Work collaboratively and in good partnership with landlord according to contract. 

• Manage labor, productivity, quality control and safety measures set for the Facilities/ General Maintenance/ Custodial Crew

• Continuously monitor utility costs and consumption and maintain required logs for all utilities

• Leverage programs to maintain preventative maintenance schedules and procedures and oversee preventative maintenance, cleaning, and repairs/replacement of equipment

• Provide input and manage levels of inventory and all purchases for parts, tools, equipment, and machinery to property standards 

• Assists management team in identifying, coordinating and overseeing site renovation needs

• Partner with the Director of Exhibition and Facilities in City Requirements and documentation for audits, water consumption, backflow testing, power consumption, trash and recycling, etc. 

• Partner with Social Impact team to improve building’s recycling and environmental impact and reporting out of respect for the company’s B Corp status and environment concerns

• Initiate, encourage, and maintain internal and cross-departmental high quality and collaborative communication

• Hire and train staff to provide a memorable and uniquely Meow Wolf level of service to guests

• Model and ensure compliance with all safety and security protocols

• Collaborate with other team members to create and maintain a pleasant environment for guests and all staff working at the exhibition site

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To be successful in this role…

• Be a prime motivator for a positive and constructive work environment for the team

• Prior facility maintenance management work experience in a retail, museum, park, recreation facility, or other public space.

• Be highly organized and have the ability to prioritize competing projects over an elongated period of time

• Prior experience working with a CMMS to organize and document maintenance and inspection duty cycles

• Prior background in budget tracking.

• Work collaboratively with all Meow Wolf Staff within the exhibition staff and sister exhibitions to support team building, knowledge transfer and problem solving techniques.

• Establish, model, and manage labor, productivity, quality control and safety measures for the Facilities team

• Effectively delegate responsibilities and maximize resources

• Develop, model and enforce safety rules

• Maintain composure in stressful situations

• Adaptable to changes in a fast-paced work environment

• Minimum 5 years management experience in facility maintenance management, facility engineering/immersive arts and entertainment / hospitality / operations environment

• Minimum 5 years management in EVS / Custodial services

• Adult + Child + Infant CPR, AED, and First Aid certification

• Proven work experience as a Facilities Manager or similar role

• Strong mechanical aptitude

• Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays including on-call.

It would be nice to have…

• Positive, supportive and empowering leadership in working with the team and direct reports

• A strong interest in the immersive arts

• Bilingual, especially but not limited to English and Spanish

• Be enthusiastic about work and creating a transcendental guest and employee experience

• Listen and communicate with compassion and positivity

• Demonstrate flexibility and a receptiveness to change

• Willing to work outside comfort zone to assist guests or fellow team members

• Maintain professional courtesy and behavior at all times

• Be a “People Person” - friendly, understanding, compassionate, positive

What you will bring…

• Knowledge of repair and preventative maintenance of facilities equipment and systems

• Self motivated with excellent organization skills, attention to detail, and ability to work under time constraints and established deadlines

• Ability to multitask several activities and duties

• Ability to lead and mentor a team

• Patience in providing training and guidance to the staff

• Have interpersonal skills to deal effectively with all business contacts

• Working knowledge of Google Sheets, Google Docs and past work in computer maintenance management systems.

• Bachelor degree in Facility Management or equivalent experience

• Two to five years of experience as a manager or related facility education / training

• Strong understanding of electrical systems and HVAC

To succeed in this the individual must be able to perform each essential duty satisfactorily. The qualifications listed above outline the minimum requirements for this role. 

Schedule and Supervision:

This is a full-time position, working a minimum of 40 hours a week.  It requires a flexible schedule to accommodate times the exhibit is closed to the public.  Occasional evening, overnight and weekend work are required as job duties demand. This position does require supervisory responsibility

Work environment 

This position works primarily in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/or enclosed spaces.

Physical Demands

• Moving in different positions to accomplish tasks in various environments including tight and confined spaces

• Remaining in a stationary position for prolonged periods

• Repeating motions that may include the wrists, hands and/or fingers

• Positioning or moving objects up to 50 pounds

We will teach you the Meow Wolf way by…

• Exploring Meow Wolf Origins.

• Attending Meow Wolf’s Immersiversity.

• Reviewing Meow Wolf’s purpose and corporate policies and training.

Are you…

A self starter who is passionate about facility care, managing an amazing staff and organizing a strategic plan?

If you answered ‘YES’ to all of the above, then what are you waiting for? APPLY MEOW!

IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

INCLUSION:  Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

BENEFITS:

The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.  

• Medical Insurance options: PPO & HSA

• Dental & Vision Insurance

• 401k Retirement Plan

• Company Paid Life Insurance Policy & Long-Term Disability Coverage

• Voluntary Short-term Disability & Critical Illness Policies

• Company Paid Employee Assistance Program

• Paid Parental Leave for 12 weeks

• Discount off Meow Wolf Gift Shop Merch

• Admission to Meow Wolf attractions for employees and guests

Please visit www.meowwolf.com/careers for more information.