SYSTEMS ANALYST I OR II (Hybrid - La Crosse, WI)

Level I Hiring Salary Range: $67,100-89,500

Level II Hiring Salary Range: $75,500-100,700

Compensation is determined by a combination of factors, including but not limited to education, work experience, and certifications. The actual offer may vary, reflecting the candidate's unique blend of experience, educational background, and skill level.

The Systems Analyst I or II will support the maintenance, improvement, and effective use of internal IT business application systems. Both roles involve troubleshooting system issues, supporting enhancements, and collaborating with stakeholders to align systems with business needs.

• Systems Analyst I: This is an entry-level role focused on assisting users, gathering information, and supporting system improvements under the guidance of senior IT staff.

• Systems Analyst II: This is an intermediate-level role that involves independently analyzing system issues, assisting with solution design, and leading testing and enhancement efforts.

The Impact You'll Make In This Role:

ESSENTIAL JOB FUNCTIONS:

Level I:

1.    Provide front-line technical support by troubleshooting and resolving basic user system issues or escalating as needed.
2.    Assist with collecting, documenting, and organizing business and system requirements for internal IT applications.
3.    Support analysis of system problems using available data, logs, and user input to help identify root causes.
4.    Participate in User Acceptance Testing (UAT) by executing test cases, documenting results, and reporting defects.
5.    Help coordinate communication between business users and the IT team to support clarity and understanding.
6.    Assist in the development and delivery of training materials, job aids, and basic system guidance for internal users.
7.    Contribute to documentation of system processes, support procedures, and known issue resolution steps.
8.    Support system enhancements, upgrades, and bug/fix validation activities under supervision.
9.    Work collaboratively within the IT team to support project tasks and operational system needs.
10.    Maintain professionalism and responsiveness when supporting users across departments and organizational levels.
 

Level II:

1.    Troubleshoot and resolve system issues of moderate complexity; escalate high-risk or advanced issues as needed.
2.    Gather, document, and validate business and technical requirements with stakeholders.
3.    Perform structured analysis using system data, logs, workflows, and user input to identify trends and root causes.
4.    Contribute to solution design by proposing practical system or process improvements under light supervision.
5.    Execute and support UAT planning, test case creation, test execution, defect tracking, and results documentation.
6.    Support system upgrades, integrations, and new feature launches including validation and impact assessment.
7.    Develop and maintain system process documentation, user guides, and support knowledge articles.
8.    Assist with creation and delivery of training content, system demos, and user support communications.
9.    Collaborate with cross-functional business and IT partners to support project delivery and system performance.
10.    Manage assigned tasks across multiple initiatives, balancing competing priorities and deadlines.
11.    Provide consistent communication and status updates to stakeholders and project teams.
 

Your Experience and Expertise:

MINIMUM QUALIFICATIONS:

Level I: Bachelor’s degree in Information Technology, Business Administration, or a related field. Prefer experience with system implementation projects, including requirements documentation, solution design, system configuration, testing, and issue resolution. Equivalent combination of education and experience may be considered.

Level II: Bachelor’s degree in Information Technology, Business Administration, or a related field with minimum of three (3) years of experience in system implementation projects, including solution design, system configuration, testing, and issue resolution. Equivalent combination of education and experience may be considered.

Knowledge/Skills/Abilities: 

• Foundational knowledge of IT systems, software applications, databases, and business processes

• Ability to gather, document, and validate requirements with guidance

• Basic data analysis skills and abilities to run queries for analysis and troubleshooting

• Skill in creating clear documentation including process flows, user stories, and test cases

• Ability to support system testing and issue resolution in collaboration with senior analysts

• Manage multiple tasks, shifting priorities, and high workloads while meeting tight deadlines

• Strong analytical, organizational, and problem-solving skills

• Effective communication and collaboration skills, with the ability to interact with various stakeholders

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand/sit; walk; use hands/fingers to handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.