About the Role:

Grade Level (for internal use):

09

Department Overview

WSO Services helps clients streamline their business by providing outsourced access to Markit’s best-in-class products and services for middle and back office operations.

Position Summary

S&P Global is seeking an experienced & motivated Account Coordinator to facilitate daily client deliverables within the WSO Services group. The individual will be responsible for managing client inquiries and client support for the WSOWeb outsourcing platform.  Additional responsibilities include partnering with other Markit business lines around client resolution and satisfaction. Finally, this employee will partner directly with our Account Specialists and Account Management on daily execution of client deliverables.

Duties & Accountabilities

• Manage day-to-day client inquiries including the orchestration of workflow and timely resolution between internal teams.  Clients include Asset Managers, Banks, Hedge Funds, Mutual Funds, and Total Return Swap programs
• Capture and report client statistics, trends, and metrics based on a series of quantitative measures (e.g. Assets Under Management)
• Assist Operations Managers, Acct Specialists and Acct Management with as needed daily project management, data validation, and data deliverables
• Assist Operations Team by keeping track of the Integration Utility (internal software system) on a daily basis to make sure assets are subscribed and activity is being downloaded to client positions
• Act as subject matter expert for processing across the department in addition to leading and motivating other analyst by generating new ideas and creating efficiencies
• Represent their team in the internal Ideas Committee board, collecting product and process improvements from all team members; help prioritize enhancements to be in line with WSO Product Board roadmap and overall team strategy

Business Competencies

Education and experience

• BA or BS or equivalent experience
• Accounting / Finance Major preferred
• Relative business experience between 1-3 years

Commercial awareness

• Banking or investment industry experience
• Customer relations experience

Management requirements

• N/A

Personal Competencies

Personal impact

• Strong work ethic – organized, detail oriented, analytical, task driven
• Strong customer service/support experience
• Technical awareness through software applications

Communication

• Strong verbal and written communication skills are required.
• B-level, sales communication skillsets

Teamwork

• Highly Responsible Individual Contributor willing to contribute towards team objectives

Company Overview

S&P Global harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivalled insights and perspectives that lead to well-informed, confident decisions. We call this The New Intelligence.

S&P Global serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500.  We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defense, chemical, and economics and country risk. 

Headquartered in London, S&P Global (Nasdaq: SPGI) is committed to sustainable, profitable growth.                              

Job Segment: Engineer, Bank, Banking, Sustainability, Engineering, Finance, Energy, Automotive

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group)