About GlossGenius

GlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. 

Tens of thousands of small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. With its powerful, intuitive platform, GlossGenius is some part a fintech company, some part an SMB software company, while its vibrant, distinguished brand makes it some part a consumer company.

About the Role

GlossGenius is building a differentiated and growth-oriented talent environment. As the Director of People Operations, you will own the day-to-day people operations function. You’ll build, manage, and develop a world-class team across all core areas of people operations: business partnership, talent management, employee experience, total rewards and compensation, training and development, employee relations, HRIS/internal systems, and compliance. You will be both strategic and hands-on, a builder and an operator, and a key contributor to our talent ecosystem as we scale. 

We are looking for someone who has experience developing innovative people operations strategies and initiatives that support business goals. To be successful, you’ll balance best practices with creativity and new ideas, knowing when to rely on the playbook and when to come up with something new. 

What You’ll Do

• Lead and direct day-to-day people ops activities: performance management, employee relations, corporate policies/programs/procedures, change management, incident management, etc.
• Lead and direct strategic planning for the people ops function, understanding our recurring company programs and performing proactive needs assessments 
• Partner with leaders around the organization on organizational design, career pathing, workforce planning and succession planning, and other strategic people-related initiatives appropriate to a rapidly scaling company 
• Identify data-informed trends around performance, retention, and employee experience; evaluate, recommend and implement improvements
• Partner with managers to drive performance and talent management initiatives and provide them with strategic and tactical people operations support
• Be a trusted adviser to the business on a variety of people-related initiatives and situations, including confidential and sensitive scenarios
• Manage and develop a small team of people operations specialists
• Partner regularly with recruiting, finance, legal, and IT departments on process improvements to support a scaling organization 

What We’re Looking For

• You have a passion for building excellent people systems, strong relationships, and high-performing teams. You love what you do!
• You have 8-10 years of HR/people ops experience, including experience in a management/leadership role. Experience in a startup environment is preferred. 
• You have a strong working knowledge of core areas of HR expertise, including compliance, employee relations, performance management, and total compensation
• You are empathetic and can see issues from multiple perspectives. You’re both assertive and open-minded, and you are able to ‘disagree and commit’
• You have confidence collaborating with and influencing executive teams, coaching managers, and building relationships with employees; you are able to context-switch quickly
• You are an extremely accountable project manager and can navigate a variety of stakeholders in a rapidly growing environment to achieve your goals
• You are a high-ownership individual with a growth mindset, a high bar for excellence, and a dedication to making others successful

Benefits & Perks

• Flexible PTO
• Competitive health & dental insurance options, with premiums partially covered by GG
• Fertility and adoption benefits via Carrot and Kindbody
• Generous, fully-paid parental leave policy
• 401k benefit - employees are eligible to contribute starting day 1 of employment
• Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
• Pre-tax commuter benefits
• Dependent Care FSA
• Home office support
• Team Bonding opportunities - annual company retreat for entire team, plus virtual events throughout the year