About the team

The future of work is here! At Zillow, we are creating our own destiny - redefining work as we knew it and embracing flexible, distributed ways of working. As Zillow continues its growth as a distributed company, our workplaces continue to serve an integral role in connection and collaboration through free address office space, team gatherings and events on-site. The Workplace Team provides support for Zillow employees’ in-office experience, including employees using ZG office for heads down work and critical in-person team gatherings. This role will have a customer-first mindset with specific focus on helping drive success for critical on-site gatherings.

About the role

• Assist in day-to-day operations of the office including ordering of office supplies, submitting building request tickets, ensuring cleanliness of space, etc. 

• Ensure event spaces, desk areas, collaborative, and focused areas are neat, maintained and kept to high standards.

• Answer and resolve incoming tickets for employee assistance and meeting SLA requirements.

• Enhance the workplace experience by providing day-to-day support for all in-office events and operational services in a timely, professional manner; creating memorable experiences for ZG employees.

• Partner with Zillow’s Internal Gatherings Coordinators to understand event needs and carry out pre-event support including, but not limited to, fulfilling event supply requests, setting up and resetting rooms, handling catering order communications, etc.

• Providing day of event support for all onsite events including handling requests as they arise, helping with any questions or concerns from event attendees, working with onsite day porters to confirm room set-ups and cleanliness, etc. 

• Assisting in virtual support to all ZG offices when team members are out, answering employee questions and/or guiding them to the correct resource.

• Follow incident response guidance for any Seattle office incidents

This role has been categorized as an Office position. “Office” employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $20.20 - $30.40 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Requires 1-2 years of experience supporting a corporate workplace.

• Previous event support experience is a plus.

• High School Diploma or equivalent required; college degree preferred.

• Previous customer service/hospitality experience preferred.

• Experience working with deadlines and metrics.

• Excellent analytical and problem solving skills.

• Strong communication skills, both verbal and written

• Must have working knowledge of Microsoft Office Suite and Google Suite

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.