PRIMARY RESPONSIBILITIES

• Supervise the daily operations of the box office for Huntington Center and as needed for the Glass City Center.
• Prepare and consolidate sales receipts from ticket sales for each day as well as provide the accounting dept. with the reconciled daily sales Spreadsheet.
• Assist in recruiting, hiring, training and supervising all part-time box office personnel on the ticketing system and other aspects of ticket operations.
• Process ticket requests including internal orders as well as ticketing requests from show promotors.
• Assists in additional show duties as needed, including but not limited to placing holds, releasing holds, building shows as directed.
• Understand how to prepare the box office statement for settlement in the absence of the Box Office Manager.
• Demonstrates excellent customer service skills, responds promptly to requests for assistance and service, and handles most box office questions without assistance.
• On event days be a liaison to the ushers & ticket takers and help ensure accurate ticket scanning as well as other front of house tasks
• Maintain an open and positive relationship with the Marketing & Operations Departments.  Relay sales and attendance information and ensure each event has an accurate sales pattern.  
• Work extended and/or irregular hours, including nights, weekends & holidays.

All other duties and responsibilities as assigned

KNOWLEDGE, SKILLS & ABILITIES

• Operate ticketing system, standard office equipment and personal computer using Windows, Word, Excel, and Outlook.
• Maintain a confident and professional demeanor at all times, exercising discretion and confidentiality regarding all sensitive matters.  Create a positive and constructive working relationship with clients, employees, patrons and others.
• Handle/reconcile large sums of money utilizing prescribed cash management controls
• Remain flexible and adjust to situations as they occur.
• Work in a fast-paced environment and handle a heavy workload at certain times
• Must be able to move about efficiently throughout arena and in between buildings

QUALIFICATIONS AND/OR EXPERIENCE

• Bachelor's Degree preferred, with a minimum of 1 year of office work or other relevant customer service work experience.
• Accounting, customer service, and supervisory experience is essential.
• Experience working with Ticketmaster and supervising Ticketmaster sales is a plus.
• Successful completion of a background and credit check.