JOB DESCRIPTION:

Primary Objective of Position: The Technical Service Specialist plays a critical role in ensuring the smooth operation of our products. They are responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), and providing backup first-line level one service. Additionally, they assist with instrument installations and deinstallations.

Major Accountabilities:

First-Line Service: Respond promptly to customer service requests, addressing issues that require less than 4 hours of labor time.

Planned Maintenance: Schedule and perform planned/predictive maintenance (PM/PdM) activities to keep our systems running optimally.

Hardware and Software Updates: Document and execute TSBs related to hardware and software upgrades.

Installation and Deinstallation: Assist with instrument installations and deinstallations as needed.

Performance Metrics: Success in this role is measured by customer satisfaction scores (NPS), achievement of service key performance indicators, and district-level economic growth and profitability.

Travel: This is a field based position in LOMBARDIA.

Education:

• Proven experience.
• A degree in medical, electrical, mechanical, biology, or biomedical technology is preferred.
• Fluent Italian and intermediate English level.

Background:

• Proven track record in a similar position, supported by management and customer references.
• Successful engagement with customers, particularly lab staff.
• Technical expertise related to the product line.
• Strong communication skills.
• Ability to identify and drive issue resolution.
• Proficiency in analytical tools and software.
• Good computer skills.

Impact of Position: The Technical Service Specialist directly contributes to the reliability and performance of our products by performing planned maintenance, upgrades, and service tasks.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Field Services

     

DIVISION:

CRLB Core Lab

        

LOCATION:

Italy > Rome : Via Giorgio Ribotta 9

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 100 % of the Time

     

MEDICAL SURVEILLANCE:

No

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable