Manager, Fraud Product – Pune, India

Are you passionate about Product Management in FinTech? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as a Manager, Fraud Product.

Western Union powers your pursuit.

The Manager, Fraud Product has a significant role in realizing the vision of the product strategy and ensuring that products and services are developed with the needs of our customers in mind. This role has significant relationships and responsibilities outside the local team, including working with product, design, technology, program, business, regions, marketing, compliance and legal.

Role Responsibilities

• To manage fraud product requirements, define and document business and operational processes, own end to end delivery for new features and capabilities from a strategic standpoint.
• To evaluate and prepare strategy and recommendations on current fraud products and processes.
• Own end-to-end Risk programs including requirements gathering, project socialization with other risk areas and help to guide Engineering team during refinement sessions.
• Drive enterprise initiatives across products and platforms, ensuring alignment on scope from different areas, prioritization and follow the direction from Global Payments Risk.
• To lead a Risk Product team and guide your direct reports towards upper management strategy.
• Proposing new features and functionality to our Internal teams related to fraud controls and customer acquisition.
• Workgroup interactions with vendors, service providers, and financial institutions around the globe to lead technical integrations with Risk ecosystem.
• To interact and work with partners and leaders geographically spread across different time zones such as US, Europe, Central America.
• Collecting business requirements from internal and external stakeholders and writing business stories and Epics.
• Interact with other internal departments to formulate recommendations and actions aligned with Risk strategy.
• Conduct product demonstrations across different areas and audiences.
• Evaluate and prepare strategy and recommendations on current fraud products and processes leveraging Industry standards.

Role Requirements

• 8+ years of professional experience in Product Management.
• Strong experience in Digital Banking, Digital Wallets, Cryptocurrency industries.
• Proficiency in Agile processes and frameworks (Scrum, Kanban, Safe)
• Excellent communication skills with strong sense of commitment, troubleshooting and ability to deliver in a fast-paced global environment.
• Proven experience in implementation of Risk controls on Digital environments.
• Strong knowledge in Jira, Confluence. Other tools such as Wrike, SharePoint, Visio are a plus.  
• Ability to operate in a highly ambiguous environment with minimal guidance.
• Critical thinking with demonstrated ability to balance tactical and strategic work.
• Strong ability to assess risk and apply risk management practices in managing technical product development initiatives.
• Good understanding of the Product Development Lifecycle.
• Familiarity with Artificial Intelligence, UX and API.
• Knowledge of the Payments Industry and Project Management.
• Advanced MSOffice skills (Word, PowerPoint, Excel,Visio, Power BI)
• Exposure in writing database SQL/Snowflake queries is a plus.
• Ability in managing and prioritizing multiple projects and tasks independently.
• Mentoring, coaching, and team building skills.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers’ experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund [EPF]

• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Check up
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:

09-03-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.